Data Center Technician II

A3 Solutions, Inc.; Hillsboro (OR); On-site; USD 34,000 - 48,000; Full time

Job summary

A3 Solutions, Inc. is seeking an on-site Data Center Technician II to support a 2‑month contract. The role involves rack and stack, cabling, hardware installation, and coordination with remote teams to resolve outages and implement new services for customers.

The ideal candidate has 2+ years of networking/server device experience, strong customer service and communication skills, and the ability to work independently or in small teams within a data center environment.

Qualifications

• 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Onsite team member maintaining network environment in support of physical touch (Smart Hands) support of Incidents/Requests.
• Must be able to lift 35 lbs. solo and travel between buildings using personal car/foot.

Responsibilities

• Receive hardware shipments for data center equipment landings.
• Validation of PO accuracy for hardware received.
• Unboxing and recycling of materials.
• Move equipment from dock to staging areas or DC racks.
• Power and network cable installation and cable management.
• Scans and labeling of installed devices.
• Proper e-waste handling and disposal.
• Provide escort service for vendors/techs.

Skills

Networking hardware

Rack and stack

Cable management

Troubleshooting

Customer service

Education

Higher education preferred

Tools

Service Now

Microsoft Office

Outlook

Excel

Windows 10

Job description

Data Center Technician II - 2 Month Contract

Network Technician / Data Center Support

Required Qualifications:

• Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution.
• Will also consider 1-3 years of progressive experience in the specialty in lieu of every year of education.
• 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
• Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests.
• He/she will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
• He/she will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers.
• Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.

Other related tasks required:

• Receive Hardware shipments for data center equipment landings.
• Validation Purchase Order accuracy of Hardware received.
• Unboxing and Recycling of materials.
• Move Equipment from dock to staging areas and or to DC racks.
• Installation or retrofitting of server racks - rail and shelving installation.
• Power and network cable installation and cable management.
• Scanning and Labeling of installed devices (network or server).
• Designate parts identified for spare part stock inventory.
• Proper e-waste handling and disposal.
• Equipment shipping and receiving as needed.
• Provide Escort Service for vendors/techs.
• Work Request Tasks from Service Now ticket system.
• Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles).
• Must be able to perform work while on a ladder (use of ladders is required for top of rack installations).
• Must be able to work independently as well as in teams of 3-4 and be flexible.
• Must be able to lift 35 lbs. solo.
• Must be willing to travel between buildings using personal car/foot.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10.
• The job entails working in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face.
  

Preferred Qualifications:

• Experience in Structured Network Cabling.