Data Center Technician II

Goldbelt Nighthawk, LLC; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Paid time off

Professional development opportunities

Job summary

A cybersecurity solutions provider in Albuquerque seeks a Data Center Technician II to provide technical support for their Datacenter Operations Center. The role involves monitoring and managing infrastructure systems, troubleshooting issues, and supporting a high-performance team. Candidates should have at least an Associate's Degree and one year of relevant experience in an IT environment, alongside strong customer service skills. This position offers a competitive salary and comprehensive benefits package.

Qualifications

• Essential customer service skills for user interaction.
• Ability to develop documents and processes.
• Minimum one year of technical experience in IT or data centers.

Responsibilities

• Monitor data center infrastructure systems.
• Troubleshoot issues identified by alerts.
• Perform installation and configuration of equipment.
• Maintain records and support management processes.

Skills

Customer service skills

Attention to detail

Process development

Troubleshooting skills

Education

Associates Degree or equivalent experience

Tools

Data center monitoring tools

IT infrastructure management systems

Job description

Overview

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk's flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs.

Summary:

The Data Center Technician II provides intermediate-level technical support for the Datacenter Operations Center (DOC) supporting the U.S. Department of the Interior Office of Information Management and Technology (OIMT). This position supports the continuous monitoring and operational management of the Albuquerque Data Center (ADC), a Tier III facility providing enterprise hosting services for mission-critical systems.

The technician performs infrastructure monitoring, troubleshooting, and operational support activities to ensure the availability, reliability, and security of enterprise systems and data center infrastructure.

Responsibilities

• Monitor and manage data center infrastructure systems including power distribution, cooling systems, environmental sensors, and network connectivity.
• Analyze monitoring alerts and system notifications to identify and troubleshoot infrastructure issues.
• Perform rack-and-stack installation, equipment configuration support, and structured cabling tasks following established data center standards.
• Coordinate break/fix support and assist with hardware diagnostics and component replacement.
• Maintain configuration management records and support asset management processes for all data center equipment.
• Support physical security controls, access management procedures, and compliance with established data center policies.
• Document incidents, operational activities, and maintenance procedures in operational tracking systems.
• Assist with implementing infrastructure changes and supporting maintenance windows.
• Coordinate with network, systems, and facilities teams to ensure proper operation of infrastructure systems.
• Provide guidance to junior technicians and assist with operational training when needed.

Qualifications

Necessary Skills and Knowledge:

• Must possess exceptional customer service skills
• Must have the ability to contribute in writing to team documentation, activities and processes.
• Ability to perform work tasks with guidance
• Attention to detail
• Working knowledge on how to develop and document processes and project management documentation
• Ability to perform work tasks with minimal guidance and attention to detail

Minimum Qualifications:

• Associates Degree or combination of education and experience.
• Minimum of 1 years of related technical experience in supporting Information Technology environment and a managed computer room, facility or datacenter.
• Support would include (but not limited to): administration and configuration of datacenter infrastructure and support management systems

Preferred Qualifications:

• Familiarity with data center monitoring tools or IT infrastructure management systems
• Experience working in enterprise IT or government environments
• Industry certifications such as CompTIA A+, Network+, or similar

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.