Data Center Technician I

Goldbelt Nighthawk, LLC; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Professional development opportunities

Paid time off

Professional development opportunities

Job summary

A technology solutions provider is seeking an entry-level Data Center Technician I to support the monitoring and operational performance of its Albuquerque Data Center. The role involves performing routine checks, assisting with hardware installation, and documenting activities. Candidates should have an Associates Degree and at least 6 months of technical experience. The position offers a competitive salary along with medical, dental, and vision insurance, 401(k) options, and professional development opportunities.

Qualifications

• Minimum of 6 months of related technical experience in supporting IT environments.
• Ability to contribute in writing to team documentation and processes.
• Experience with administration and configuration of data center infrastructure.
• Strong attention to detail.

Responsibilities

• Monitor data center systems including power, cooling, and network connectivity.
• Assist with hardware installation and removal.
• Document operational activities and maintenance actions.
• Assist with installation, removal, and replacement of servers, racks, cabling, and peripherals.
• Support cable management and rack-and-stack per standards.
• Document activities and maintenance per procedures.
• Escalate alerts to senior staff for investigation.
• Follow access control and safety procedures in the data center.
• Support configuration management and asset tracking processes.

Skills

Exceptional customer service skills

Attention to detail

Guided tasks

Attention to detail

Education

Associates Degree or combination of education and experience

Tools

Data center monitoring tools

Job description

Overview

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk's flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs.

Summary:

The Data Center Technician I provides entry-level operational and technical support for the Datacenter Operations Center (DOC) within the U.S. Department of the Interior Office of Information Management and Technology (OIMT). This position supports the 24x7x365 monitoring and operation of the Albuquerque Data Center (ADC), a commercially owned, government-operated Tier III data center, ensuring the availability and reliability of enterprise infrastructure systems.

The technician assists with monitoring infrastructure systems, performing routine operational checks, supporting equipment installation, and responding to operational alerts under the guidance of senior staff.

Responsibilities

• Monitor data center infrastructure systems including power, cooling, environmental controls, and network connectivity using enterprise monitoring tools
• Assist with maintaining inventory of hardware, software, and infrastructure components within the data center environment
• Perform routine inspections and operational checks to ensure proper functioning of systems and equipment
• Support installation, removal, and replacement of hardware components such as servers, racks, cabling, and peripheral devices
• Assist with cable management and basic rack-and-stack activities following established data center standards
• Document operational activities, incidents, and maintenance actions in accordance with OIMT procedures
• Support break/fix activities and coordinate with senior technicians or administrators to resolve infrastructure issues
• Follow established access control, physical security, and safety procedures within the data center environment
• Provide support for configuration management and asset tracking processes
• Escalate system alerts, anomalies, or operational issues to senior staff for further investigation

Qualifications

Necessary Skills and Knowledge:

• Must possess exceptional customer service skills
• Must have ability to contribute in writing to team documentation, activities and processes
• Ability to perform work tasks with guidance
• Attention to detail

Minimum Qualifications:

• Associates Degree or combination of education and experience
• Minimum of 6 months of related technical experience in supporting Information Technology environment and a managed computer room, facility or datacenter
• Support would include (but not limited to) administration and configuration of datacenter infrastructure and support management systems

Preferred Qualifications:

• Familiarity with data center monitoring tools or IT infrastructure management systems
• Experience working in enterprise IT or government environments
• Industry certifications such as CompTIA A+, Network+, or similar

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.