Data Center Technician (AWS)

Amazon; Frederick (MD); On-site; USD 37,195 - 66,124; Full time

Job summary

Amazon Data Services, Inc. is seeking Data Center Technicians to support our customers across multiple locations.

This role involves installing server racks, performing hardware break-fix, troubleshooting networking issues, and responding to operational incidents to maintain high availability. Candidates should have 2+ years hardware troubleshooting, 1+ year networking experience, and a high school diploma.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ year of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Install server racks and perform hardware break‑fix on components.
• Troubleshoot network issues and coordinate with engineers during incidents.
• Serve as primary contact for internal and external stakeholders.
• Participate in on‑call duties and scheduled maintenance.
• Contribute to documentation and process improvements.

Skills

Hardware troubleshooting

Networking experience

Education

High school diploma

Job description

Job ID: 10436441 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate to report to a site location. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. It may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers.

Key job responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed or required.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Day in the life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Diagnose and resolve problems at the root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift schedule including days/nights/weekends/holidays and travel within and outside the regional work area; maintain a reliable personal vehicle and valid driver’s licence.

Physical requirements

• Regularly lift and/or move up to 40 pounds; sometimes group lifts for 41+ pounds.
• Work in a 24/7 environment and participate in primary responder rotation and after‑hours support as needed.
• Work in cramped, elevated, or noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ year of computer networking experience.
• High school or equivalent diploma.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Location & Pay

USA, MD, Frederick – 27.00 – 48.00 USD hourly.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application or hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.