Data Center Technician

Amazon Web Services (AWS); Wharton (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Data Center Technician to safeguard our global cloud infrastructure and keep data centers running 24/7. You will install equipment, repair hardware and network components, document processes, and drive improvements while collaborating with engineers, security and operations teams.

The role requires travel within the regional area, shift work including nights and weekends, and the ability to work independently or as part of a team in a fast-paced

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help train and onboard new team members

Education

High school diploma or equivalent

Associate's degree in a relevant field

Tools

Ticketing system

Job description

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technicians should be willing to work independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help train and onboard new team members

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Work in cramped and/or elevated locations
• Bend, lift, stretch, and reach
• Stand and walk up to 8+ hours a day
• Ascend and descend ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Shift longer than 8 hours to support 24/7 operations, covering both night and day shifts

A day in the life

As a Data Center Technician professional, you take ownership of technical issues brought by your customer base, engaging other teams when needed to drive resolution, solve problems at their root, understand the broader context, and maintain service level agreements through proactive issue detection and reporting.

You will be required to work shift work that will include days, nights, weekends, and holidays. Traveling within and outside of the regional work area is required. You must have a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Essential Requirements

• Must be able to travel to or commute between data center locations as needed
• Must be willing to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

Basic Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience
• High school or equivalent diploma
• Work a flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience managing work and priorities through a ticketing system
• Experience in a data center or other critical environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.