Data Center Technician, DCC Communities (AWS)

Amazon; Manassas (VA); On-site; USD 58,000 - 78,000; Full time

Job summary

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers across multiple locations. This role focuses on hardware repair, rack installations, and monitoring to ensure the highest levels of data center availability and reliability for our customers.

The position requires willingness to work in a 24/7 environment, with potential evening, weekend, holiday, and night shifts. A valid driver's license and ability to travel within the regional work area are essential as

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ year of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Perform server rack installations and hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents impacting service availability.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on-call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Skills

Hardware troubleshooting

Networking

Education

High school diploma

Job description

Job ID: 10438692 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability.

Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers.

All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

A Day in the Life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through the implementation of proactive issue detection and reporting.

Physical Requirements

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in an environment that operates 24/7, including primary responder rotation and after‑hours support as needed.
• Operate in cramped, elevated, and noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ year of computer networking experience.
• High school or equivalent diploma.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please let us know.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at hiring.amazon.com/why-amazon/benefits.