Data Center Technician

Amazon; Aurora (CO); On-site; USD 37,195 - 64,747; Full time

Job summary

A leading cloud services provider is looking for a technician in Aurora, Colorado. The role involves hardware troubleshooting, server installations, and supporting operations in a dynamic environment. Candidates need 2+ years of troubleshooting experience, 1+ year in networking, and a high school diploma. The position requires shift work, including nights and weekends, and candidates must have a reliable vehicle for travel. Competitive hourly wages between $27.00 and $47.00 are offered.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• Ability to deal effectively with customers under pressure.

Responsibilities

• Perform server rack installations and hardware troubleshooting.
• Serve as primary contact point for stakeholders.
• Contribute to documentation and process improvement.

Skills

Computer hardware troubleshooting

Computer networking

Customer service

Education

High school diploma or equivalent

Job description

Job Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability; escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on your analysis of operational issues.
• Help to train and onboard new team members.

Day in the Life

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Physical Requirements

• Regularly lift and/or move up to ; and participate in group lifts for 41+ pounds.
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after‑hours support as needed.
• Working in cramped and/or elevated and/or noisy environments.
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Salary

USA, MD, Frederick – $27.00 – $47.00 USD hourly.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.