Data Center Technician – 24/7 Shifts & Hardware Expert

WebHosting; Lenexa (KS); On-site; USD 30,000 - 41,000; Full time

Job summary

IONOS in Lenexa, Kansas seeks a Data Center Technician to ensure server, storage, network, power, and cooling systems run optimally in a high-availability data center. You will document configurations, assist provisioning, and maintain safety in a 5 9's uptime environment.

The role requires hands-on hardware work, racking and wiring, troubleshooting enterprise equipment, and collaboration with global teams.

Responsibilities

• Racking, stacking, and physically assembling servers and network equipment (cable management enthusiasts welcome!).
• Troubleshoot and diagnose enterprise servers and network equipment. If you know how to swap out dead RAM, upgrade a CPU, or replace a failing hard drive on a desktop PC, you’ll be doing the exact same thing here at an enterprise scale.
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends (typically approximately every 7 weeks), and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations

Job description

IONOS in Lenexa, Kansas seeks a Data Center Technician to ensure server, storage, network, power, and cooling systems run optimally in a high-availability data center. You will document configurations, assist provisioning, and maintain safety in a 5 9's uptime environment.

The role requires hands-on hardware work, racking and wiring, troubleshooting enterprise equipment, and collaboration with global teams.