Data Center Technician

BGIS; South Jordan (UT); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Job summary

BGIS is seeking a Data Center Hardware Remediation Technician to join our team in South Jordan, UT. You will perform physical hardware remediation, configure server remote management interfaces, and handle priority-based tickets in a non-remote, on-site data center environment.

The role requires experience with data center hardware, ticketing systems, and strong English communication. Some evenings, weekends, or on-call duties may apply. A comprehensive benefits package is offered.

Qualifications

• Experience with remote console/server management technologies (BMC/iLo/iDrac/Cyclades).
• Ability to communicate effectively with customers, technicians and vendors.
• Experience with hardware from multiple vendors.
• Experience using ticketing systems (Remedy, ServiceNow, etc.).
• Working in a large data center environment.
• Knowledge of RAID controllers/configuration is a plus.
• High level of written and oral English fluency.
• Excellent verbal and written communication.
• Able to multi-task and adapt to changing priorities.
• Punctual and reliable with good organizational/time management skills.

Responsibilities

• Perform physical hardware remediation (Break/Fix).
• Provide hardware upgrade support.
• Verify issues are fixed after on-site resolution.
• Configure server remote management interfaces (iLo/BMC/Drac) as needed.
• Handle tickets from a queue based on priority to resolve server issues.
• May require evenings, weekends or on-call after hours.
• Utilize ticket management system effectively.
• Report to a data center location; not a remote support role.

Skills

Communication skills

Ticket prioritization

Multi-tasking

Written English

Time management

Organizational skills

Education

No specific degree required

Tools

BMC/iLo/iDrac

Remedy

ServiceNow

RAID knowledge

Data center hardware

Job description

BGIS is looking for a Data Center Hardware Remediation Technician to join the team in South Jordan, UT.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Purpose Statement:The Data Center Hardware Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. Center.

RESPONSIBILITIES

Key Duties and Responsibilities

• Perform physical hardware remediation (Break/Fix)


• Provide hardware upgrade support.


• Confirm hardware issues are fixed after on-site fixes are completed.


• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required.


• Work out of a ticket queue where you’ll be working tickets based on priority to resolve logical and physical server issues.


• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)


• May be required for on-call after hours.


• Effectively utilizes the ticket management system.


• This is not a remote support position but requires reporting to a data center location.

Knowledge and Skills

• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.


• Ability to effectively communicate with customers, technicians and vendors.


• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.


• Experience working with hardware from multiple vendors.


• Experience working within a ticketing system: Remedy, ServiceNow, etc.


• Work experience in a large data center


• Knowledge of RAID controller and configuration a plus


• High level of written and oral fluency in English


• Excellent verbal and written communication


• Must be able to multi-task.


• Must be able to adapt to changing priorities, conditions, and circumstances.


• Must be punctual and reliable.


• Must have good organization, interpersonal, and time management skills.


• Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc.

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The hourly range for this non-exempt position in the US is $30.00-$32.00.

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

Visit us online athttps://www.bgis.com/us/careers/ for more information.

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