Data Center Technician

Stefanini North America and APAC; San Jose (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Stefanini Group in San Jose is hiring for Hardware & Rack Operations in our data center team. The role involves hands-on installation, replacement, and maintenance of servers, switches, routers, and storage arrays, plus cabling, power, and environmental systems.

You will follow runbooks, document actions, and collaborate with remote engineers. Ideal candidates have data center hardware experience, basic networking, standard cabling practices, and a safety-conscious approach to ESD and lifting.

Qualifications

• Experience with data center hardware installation, removal, and replacement.
• Familiarity with rack and stack for servers, switches, storage.
• Basic knowledge of fiber/copper cabling and labeling standards.
• Understanding of power systems, PDUs, and load balancing.
• Foundational networking including IP addressing and VLANs.
• Experience with console access tools like iLO, DRAC, IPMI.

Responsibilities

• Install, remove, and replace servers, network devices, and storage arrays.
• Identify hardware components: CPUs, RAM, NICs, HBAs, PSUs, disks.
• Perform rack and stack per standard layouts and weight distribution.
• Basic troubleshooting of failed components (LED codes, indicators).
• Install and manage fiber and copper cabling; follow labeling standards.
• Trace cables end-to-end using documentation or tone testers.
• Maintain airflow and cable management; front-to-back discipline.
• Follow runbooks and SOPs with minimal supervision; escalate to L3 as needed.
• Update tickets with actions, timestamps, and photos; ensure audits.

Skills

Data center operations

Rack & stack proficiency

Troubleshooting basics

Documentation accuracy

Tools

iLO

DRAC

IPMI

Cable testers

Job description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Hardware & Rack Operations

• Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays
• Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks
• Perform rack & stack following standard layouts and weight distribution
• Basic troubleshooting of failed components (LED codes, error indicators)

Cabling & Physical Connectivity

• Install and manage: Fiber (LC, SC) and copper (Cat5e/Cat6/Cat6a)
• Follow labeling standards and structured cabling practices
• Trace cables end to end using documentation or tone testers
• Maintain airflow and cable management (front to back discipline)

Power & Environmental Systems

• Safely work with: A/B power feeds, PDUs (intelligent and basic)
• Understand power concepts: Single phase vs three phase (basic), Voltage, amperage, load balancing (foundational)
• Identify and elevate environmental issues: Hot spots, Humidity or temperature alarms

Network & System Basics

• Basic understanding of: IP addressing (IPv4 fundamentals), VLAN concepts, Link lights and port statuses
• Connect devices to correct: Switch ports, Redundant network paths
• Console into devices when instructed (serial, iLO, DRAC, IPMI)
• Incident Response & Troubleshooting
• Follow runbooks and SOPs with minimal supervision
• Perform guided troubleshooting: Power cycle equipment safely, Replace FRUs (Field Replaceable Units), Verify restoration of service indicators
• Know when to elevate to L3 / remote engineers

Ticketing & Documentation

• Update tickets accurately with: Actions taken, Timestamps, Photos (rack, serial numbers, cabling)
• Follow change management procedures
• Maintain attention to detail during audits and inventory checks

Customer & Remote Support Interaction

• Act as hands and eyes for remote engineers
• Communicate clearly over: Ticket systems, Phone or chat during live incidents

Data Center Safety

• Follow ESD (Electrostatic Discharge) procedures
• Safe lifting practices (servers, UPS components)
• Awareness of: Electrical hazards, Locked cages and access controls

Job Requirements

• Experience with data center hardware installation, removal, and replacement
• Knowledge of rack and stack operations for servers, network devices, and storage systems
• Familiarity with fiber and copper cabling, cable management, and labeling standards
• Basic understanding of power systems, including A/B feeds, PDUs, and load balancing
• Foundational networking knowledge, including IP addressing, VLANs, and port connectivity
• Experience with console access tools such as iLO, DRAC, IPMI, and serial console
• Ability to follow runbooks, troubleshoot issues, and elevate when needed
• Strong ticketing and documentation skills
• Understanding of ESD procedures and data center safety practices

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.