Data Center Technicican

Stefanini, Inc; Ashburn, Northern (VA, KY); Hybrid; USD 87,000 - 94,000; Full time

Job summary

Stefanini, Inc. is seeking a Data Center Technician in Ashburn, VA for an onsite contract role. The position covers Tier 1-2 software and hardware support within a data center environment, requiring strong hands-on skills with servers, storage, network and cabling.

You will troubleshoot, install and relocate equipment, while maintaining essential documentation and collaborating with teams. The role includes after-hours on-call and weekend work, with a focus on incident and problem management

Qualifications

• Experience supporting enterprise data center or colocation environments.
• Hands-on knowledge of server, storage, network, rack, power and cabling.
• Rack-and-stack, installation, replacement, troubleshooting and relocation.
• Knowledge of copper and fiber cabling standards.
• Experience with DCIM, asset or inventory management platforms.
• Understanding of data center power, cooling and redundancy.
• Experience with incident/change/problem management processes.
• Ability to read rack elevations and technical docs.
• Ability to coordinate vendors and technical teams.
• Strong troubleshooting, documentation and communication skills.

Responsibilities

• Provide Tier 1 and 2 software and hardware support to customers.
• Troubleshoot and restore routine technical service issues.
• Perform root cause analysis and create checklists for problems.
• Maintain knowledge and call tracking databases for resolutions.
• Work in a team, sharing information and assisting others with calls.

Skills

Data center experience

Hardware troubleshooting

Rack and stack

DCIM knowledge

Structured cabling

Vendor coordination

Incident management

Problem solving

Tools

DCIM

Job description

Job Details

Technical Support Specialist

Data Center Technician Ashburn, VA

Posted: 9/16/2026

Job Description

Job ID: 64932

Job Category: Technical Support Specialist

Position Type: Contract

Duration: Long Term

Shift: 1

Remaining Positions: 1

Stefanini is looking for a Data Center Technician in Ashburn, VA (Onsite)

W2 candidates only!

Responsibilities

• Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.
• Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
• Works in a team setting, sharing information and assisting others with calls.

Job Requirements Details

• Oncall after hours and some scheduled weekend work (Sunday maintenance window).
• Demonstrated experience supporting enterprise data center or colocation environments.
• Strong hands-on knowledge of enterprise server, storage, network, rack, power, and cabling infrastructure.
• Experience performing rack-and-stack, equipment installation, hardware replacement, troubleshooting, relocation, and decommissioning.
• Knowledge of structured copper and fiber cabling standards and practices.
• Experience working with DCIM, configuration management, asset management, or inventory management platforms.
• Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts.
• Experience working within formal incident, change, and problem management processes.
• Ability to interpret rack elevations, infrastructure diagrams, implementation plans, and technical documentation.
• Experience coordinating vendors, contractors, colocation providers, and technical teams.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to independently prioritize work in a mission-critical operational environment.
• Ability to participate in scheduled maintenance and after-hours incident response as required.

Pay Range

$ 63.00 - $ 68.00

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.