Data Center Technician

Strategic Staffing Solutions, Inc.; Buckeye (AZ); On-site; USD 80,000 - 86,000; Full time

Job summary

Strategic Staffing Solutions, Inc. is seeking a Data Center Technician for our client in New Albany, OH.

The role requires overnight shifts, hardware maintenance, change management, incident response, and detailed operational documentation in a live enterprise data center environment. You will execute scheduled changes via ServiceNow, troubleshoot hardware components, coordinate vendor activities, monitor incidents, and produce daily executive summaries.

Qualifications

• Experience in data center operations or enterprise IT infrastructure support.
• Experience with ServiceNow or ITSM ticketing systems, including incident tracking and change management.
• Strong documentation and administrative skills, including activity logs and change timelines.
• Understanding of change management processes and SLAs.
• Experience troubleshooting hardware issues in enterprise server environments.
• Ability to follow documented implementation plans and verify change approvals.

Responsibilities

• Support overnight operations in a live enterprise data center, focusing on change management, incident response, hardware maintenance, and documentation.
• Execute scheduled changes, respond to incidents, and ensure operations follow procedures.
• Review maintenance activities, verify approvals, and implement plans via ServiceNow.
• Manage ServiceNow change tasks (CTASKs) with proper notes, timelines, and closure.
• Perform hardware troubleshooting and break-fix activities (server components, disks, DIMMs, power supplies).
• Coordinate vendor activities, including hardware installations, decommissions, and rack-and-stack.
• Monitor incidents and infrastructure health, escalating critical issues as needed.
• Maintain detailed data center activity logs, including hardware changes and incident timelines.
• Prepare and distribute daily executive summaries of changes and incidents.
• Conduct shift handoffs and communicate outstanding tasks to incoming teams.
• Collaborate with onsite technicians, remote teams, vendors, and support groups.
• Ensure compliance with change management, procedures, and security requirements.
• Work independently with sound judgment during incidents.

Skills

Data center operations

ITSM ticketing

Documentation

Change management

Incident management

Hardware troubleshooting

Communication

Organizational skills

Independent work

Tools

ServiceNow

Job description

Job Title: Data Center Technician

Location: New Albany, OH - Onsite

Duration: 12 Months

Pay Rate: $40/HR (W2 Only)

Schedule: Wednesday – Saturday Nights, 10:30 PM – 9:00 AM ET (Third Shift)

Job/Role Description:

• This role supports overnight operations within a live enterprise data center environment, focusing on change management, incident response, hardware maintenance, and operational documentation.
• Responsible for executing scheduled changes, responding to incidents, and ensuring data center operations are performed accurately and in accordance with established procedures.
• Review scheduled maintenance activities, verify change approvals, and execute implementation plans through ServiceNow.
• Manage ServiceNow change tasks (CTASKs), including documenting activities, maintaining accurate timelines, updating work notes, and closing completed tasks.
• Perform hardware troubleshooting and break-fix activities, including server component replacements, disk drives, DIMMs, power supplies, and other hardware components.
• Coordinate and oversee vendor activities, including hardware installations, equipment decommissions, rack-and-stack operations, and maintenance.
• Monitor and respond to hardware, environmental, and infrastructure incidents, escalating critical issues to leadership and appropriate support teams.
• Maintain detailed documentation of data center activities, including hardware changes, incident timelines, equipment status, and completed maintenance.
• Prepare and distribute daily executive summaries outlining completed changes, incidents, and operational activities.
• Conduct shift handoffs with incoming and outgoing teams, communicating outstanding tasks, ongoing incidents, and multi-day maintenance activities.
• Collaborate with onsite technicians, remote data center teams, vendors, and other technical support groups.
• Ensure compliance with change management processes, operational procedures, and physical security requirements.
• Work independently when necessary, exercising sound judgment and prioritizing critical operational activities.

Required Qualifications

• Previous experience in data center operations, enterprise IT infrastructure support, hardware maintenance, or a related technical support environment.
• Experience with ServiceNow or equivalent IT Service Management (ITSM) ticketing systems, including ticket documentation, incident tracking, and change management.
• Strong documentation and administrative skills, including the ability to maintain accurate activity logs, change timelines, and operational reports.
• Understanding of change management processes, incident management, and Service Level Agreements (SLAs).
• Experience troubleshooting hardware issues, performing component replacements, or supporting enterprise server infrastructure.
• Ability to follow documented implementation plans, verify change approvals, and execute scheduled maintenance activities.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to communicate effectively with technical teams, vendors, stakeholders, and leadership.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently with limited supervision and make sound decisions during incidents or emergency situations.
• Experience working in collaborative, team-oriented technical environments.
• Willingness and ability to work a consistent overnight schedule, Wednesday through Saturday nights.
• Ability to perform physical data center activities, including lifting equipment, working on ladders, and spending extended periods on the data center floor.
• Must be available to work onsite full-time.

Preferred Qualifications

• Previous experience working overnight shifts in a data center, NOC, or enterprise IT operations environment.
• Experience supporting diverse enterprise hardware platforms, including Dell, Cisco, or other server and networking equipment.
• Familiarity with Data Center Infrastructure Management (DCIM) tools, particularly Sunbird.
• Experience with SIEM tools, infrastructure monitoring, or environmental monitoring systems.
• Proficiency with Google Workspace or Microsoft Office for documentation, reporting, and team collaboration.
• Experience working in a change-controlled environment with Change Advisory Board (CAB) processes.
• Experience coordinating third-party vendors and overseeing hardware installations or decommissions.
• Basic scripting, automation, or AI-related technical knowledge.
• Demonstrated technical career progression, adaptability, and willingness to learn new technologies.