Data Center Technical Support Engineering Operations Technician, AWS DCEO

Amazon; Indiana (PA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Data Center Technical Support Engineering Operations Technician to join their dynamic team. This role involves operating and maintaining critical electrical and mechanical systems within data centers, ensuring optimal uptime and safety. Collaborating with a diverse group of experts, you will tackle challenging problems and drive innovation while adhering to stringent safety standards. If you are passionate about technology and eager to contribute to a culture that values bold ideas, this opportunity is perfect for you. Join a company that prioritizes inclusivity and empowers its employees to excel in their roles.

Qualifications

• Bachelor's degree with 4+ years of relevant work experience.
• Proficiency in spoken and written English, strong communication skills.

Responsibilities

• Support maintenance of mechanical and electrical equipment.
• Assist in troubleshooting of facility and rack-level events.

Skills

Electrical Equipment Troubleshooting

Mechanical Equipment Maintenance

Safety Awareness

Communication Skills

Education

Bachelor's Degree

Tools

Building Automation Systems

UPS Systems

Chillers

Diesel Generators

Job description

Data Center Technical Support Engineering Operations Technician, AWS DCEO

Job ID: 2949855 | Amazon Cloud Technology (Ningxia) Co. Ltd

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design, planning, delivery, and operation of Amazon Web Services infrastructure. We support data centers and the servers, storage, networking, power, and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles. You’ll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Technical Support Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, and fire/life safety equipment within the data center. The EOT serves as a technical resource to support Amazon data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. EOTs are also tasked with driving innovation while reducing operational costs in the facilities.

EOTs are data center's front line responders for support electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

Key job responsibilities
Responsibilities:
- Support maintenance of mechanical and electrical equipment
- Assist root cause analysis of equipment failures
- Assist in troubleshooting of facility and rack-level events within internal SLA
- Ensure all safety procedures are adhered to while performing work
- Support daily operational readings of all mechanical and electrical equipment
- Able to work a 12-hour shift to support 24/7 operations (rotating 3 to 4 day work weeks)

BASIC QUALIFICATIONS

- Bachelor's degree with 4+ years of relevant work experience.
- Proficiency in spoken and written English, strong verbal and written communication skills.
- Strong Safety Awareness

PREFERRED QUALIFICATIONS

- 6+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
- Data center relevant work experience.
- Basic team management skill.
- Knowledge of key electrical competencies and theory and generic mechanical room infrastructure such as chillers, cooler units, and fan controls

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: January 8, 2025 (Updated 1 day ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.