Data Center Tech II

Scientific Games, LLC; Glenwillow (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Scientific Games Corporation is seeking a Data Center Technician to join our 24x7 operations team in Ohio. This role supports Windows and Linux servers, monitoring systems and databases, with on-call rotation and shift work of 6am–6pm or 6pm–6am on a 7-on/7-off basis.

You will troubleshoot incidents, run standard procedures, prepare status reports, and participate in nightly processing of lottery systems. On-the-job training will be provided to support SGI’s proprietary system, with emphasis on

Qualifications

• 1-2 years' experience in a 24x7 data center environment.
• Proficient in troubleshooting and resolving incidents with standard procedures.
• Familiar with Windows Server and Linux environments.

Responsibilities

• Provide 1st and 2nd level support by troubleshooting, analyzing and resolving incidents.
• Operate and monitor Windows Server and Linux systems using established procedures.
• Monitor production environment and escalate critical issues as needed.
• Use incident management ticketing systems to report and document issues.
• Communicate with Lottery customers via phone and email for major issues.

Skills

Troubleshooting

Windows Server

Linux

Incident management

Education

High school diploma

Tools

Ticketing systems

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Data Center Techs are a Tier 1, 24x7x365 operations team. This role will work either 6am to 6pm or 6 pm to 6 am for 7 days on and 7 days off. They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems. These operations include compiling and printing system status reports, processing draws, and nightly processing. On the job training will be provided to support SGI’s proprietary system.

Essential Job Functions

• Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents.
• Operate and monitor Windows Server and Linux based systems using established procedures.
• Monitor production environment and troubleshoot critical issues and elevate, if needed.
• Utilize incident management ticketing systems to report and document issues.
• Communicate via phone and electronic notification for escalation of major issues and critical events.
• Initiate and assist on troubleshooting conference calls.
• Complete shift checklists and status reports as required.
• Perform basic networking troubleshooting.
• Perform system processing utilizing established tools and procedures.
• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls.

Position Requirements

• High school diploma (or equivalent).
• 1-2 years' experience in a 24x7 data center environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Equal Opportunity Statement

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Relentless innovation. Legendary performance. And unwavering security.

All built on a foundation of trusted partnerships.

This is what it takes to be a global leader in lottery games, sports betting and technology.

And to propel the industry ever forward.

At Scientific Games, we elevate play every day.

From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs.

We know what people like to play today.

And with the power of data analytics, we can predict what they'll want to play tomorrow.

We're always thinking about the player experience.

Because it's not just a game. It's an instant of optimistic fun.

But the best part? We're just getting started.

iLottery and sports betting are the new frontier in play.

And Scientific Games is the partner of choice for these growing markets.

Because when it comes to digital, trust is everything.

The lottery experience is always one of excitement.

But we’re endlessly innovating, always evolving and firmly committed to responsible gaming.

So that the future of lottery funding shines bright.

It's a future of stability and inspiration.

The strength of security paired with the thrill of the new.

It's the future of Scientific Games.

The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow.

And it all starts now.