data center tech

Artech Information System LLC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company in Cleveland is seeking a skilled technician for a 12-month role focusing on server, storage, and network hardware management. Candidates must have expertise in troubleshooting, customer service, and collaboration with Datacenter Engineers. The role involves managing installations and enforcing IT policies while requiring flexibility in schedule and on-call availability. Physical abilities are essential, including lifting up to 70lbs and working in confined spaces.

Qualifications

• Expertise in racking hardware and cable management.
• Strong collaboration with Datacenter Engineers.
• Ability to execute troubleshooting plans effectively.

Responsibilities

• Manage and install power whips for new deployments.
• Support hardware and connectivity troubleshooting.
• Follow CCF ITD Computer Room work rules.

Skills

Understanding server, storage, and network hardware

Network concepts (IP addressing, DHCP, VLANs)

Physical skills for hardware management

Customer service focus

Excellent communication skills

Tools

Aperture/Vista software

PowerIQ software

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Location : Cleveland, OH

Duration : 12 months +

Technical skills

• Understanding server, storage, and network hardware (memory, cards, connections, disk drives, etc)
• Network concepts such as port teaming, IP addressing, DHCP vs static IPs, VLANs
• Understand cabling/connections such as fiber optic, patch panels and patch matrices, cable plants, cable polarity
• Physical skills such as racking hardware, cable management, rack and device cooling strategies & techniques, power and heat calculations, phase balancing, etc
• Strong customer service focus (listen, understand and support customer needs)
• Excellent communication skills (written and verbal)
• Excellent skills for follow-up and issue closure

Specific skills acquired at CCF (better if they have them coming in)

• Expertise using Aperture/Vista and/or dcTrack software both as a user and to support our customers who use it to request work
• Expertise using PowerIQ (Intelligent Power strip management software) and configuring/deploying intelligent PDUs
• CCF Cable management, color coding and rack layout strategies
• Finding and working in all the various computer rooms around the greater Cleveland area
• Interact effectively with Datacenter Engineers to plan and install power whips for new cabinet deployments and support DC Engineer projects that affect the various computer rooms
• Interact effectively with CCF hardware vendors, hardware owners, and ITD Network Services to support and assist with trouble-shooting hardware and connectivity issues and plan equipment installations and decommissions
• Understand, apply, and enforce CCF ITD Computer Room work rules, policies, and procedures as they relate to his own work and those people who he escorts

Personal skills

• Ability to define and execute an effective trouble-shooting plan
• Ability to collaborate on a team when working through a trouble-shooting plan
• Ability to visualize complex planned configurations
• Affinity for multi-tasking (managing multiple priorities simultaneously)
• Precision: The ability to do a given task exactly the same way over and over
• Confidence to work in a “dangerous” environment (i.e. making changes in cabinets where existing devices are serving thousands of users)
• Tenacity when working with unresponsive or uncooperative resources
• Excellent decision-making and judgment
• Quick learner, interested in learning new things and staying current with technology trends
• Whatever the opposite of a “cowboy” is. In other words, someone who is OK with following prescribed procedures and policies yet thoughtful enough to seek assistance if he sees a problem or a better way
• Reliable transportation and ability to move around the city to access the various sites
• Ability to work effectively unsupervised, often will be working alone in computer rooms with few, if any, other people.
• Personal schedule flexibility. Ability to work unusual hours when work must be done or supported off-shift, sometimes on short-notice
• On-call 24x7
• Physical ability to kneel and work in cramped/close conditions
• Ability to lift/carry up to 70lbs fragile electronic devices