Data Center Specialist

White Castle; Columbus (OH); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Weekly paychecks

Paid holidays

401(k) matching

Medical plans

Dental & Vision Plan

Zoned parking

Job summary

White Castle is seeking a Data Center Specialist to ensure the security, efficiency, and reliability of our technology infrastructure, data management, and telecom systems. The role focuses on ERP processing, data backups, automation, and proactive monitoring, reporting to the IT Operations Manager.

Ideal candidates have IT operations experience, Windows expertise, and strong problem-solving skills. Starting pay rate is $26.12 per hour.

Qualifications

• Associate's degree in IT-related field preferred.
• Minimum 3 years in IT operations or network administration preferred.
• ITIL, A+, and Security+ certifications preferred.
• Strong knowledge of Windows OS, configuration, administration and troubleshooting.
• Experience with scripting for automation (Python, PowerShell, Power Automate).
• Familiarity with ERP systems, workflows, and job scheduling processes.
• Ability to diagnose and resolve hardware, software, network, and system issues.
• Excellent documentation and SOP creation skills.

Responsibilities

• Monitor ERP processes and data integrity to ensure efficient workflows.
• Troubleshoot issues to maintain business continuity and minimize disruptions.
• Use monitoring tools to identify and address issues and document resolutions.
• Collaborate to improve automation and incident response protocols.
• Manage IT assets in ERP system and maintain lifecycle records.
• Handle telecom hardware setup, maintenance, and troubleshooting.
• Secure sensitive data and perform regular data backups and tests.
• Support automation efforts using scripting tools to streamline tasks.
• Maintain Windows, Linux, and macOS environments for reliability and security.

Skills

IT operations

Network administration

Scripting (Python, PowerShell)

Windows administration

Data backup procedures

ERP systems knowledge

Security incident response

System monitoring

Documentation & SOPs

Organizational skills

Automation projects

Education

Associate's Degree in IT or related field

ITIL Certification

CompTIA A+ Certification

CompTIA Security+ Certification

Tools

ERP systems

PowerShell

Python

Job description

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams.

The Data Center Specialist is responsible for ensuring the security, efficiency, and reliability of the organization's technology infrastructure, data management, and telecommunications systems.

This position is essential for maintaining daily data center operations, enhancing operational efficiency, strengthening security measures, and optimizing system workflows through automation and proactive monitoring. The incumbent will work closely with the IT Operations Manager and other team members to oversee ERP job processing, manage inventory, secure sensitive data, drive automation efforts, and support our technology stack.This role is best suited for a highly organized, detail-oriented professional with a strong technical background and excellent problem-solving skills.

Mid shift hours: Monday - Friday - 10:30am - 6:30pm

What we are looking for

• Associate's Degree in an IT related or similar field preferred;
• At minimum of 3 years in IT operations, network administration, or similar role preferred;
• Information Technology Infrastructure Library (ITIL) Certification preferred;
• CompTIA A+ Certification preferred; CompTIA Security+ Certification preferred;
• Understanding of Windows operating systems, and precision in configuration, administration, and troubleshooting to ensure reliability and security;
• Knowledge of backup procedures, including configuring, executing, monitoring, and testing data backups to ensure data integrity and recovery readiness;
• Experience with scripting languages (Python, PowerShell, Power Automate, etc) for task automation and process optimization;
• Understanding of IT inventory control, asset lifecycle tracking, and equipment charge-out processes;
• Knowledge of telecommunications hardware, including installation, configuration, maintenance, and troubleshooting of phone hardware and related equipment;
• Provide initial response and first-level support for security issues, identifying potential threats and escalating incidents as needed for further investigation and resolution;
• Ability to understand and analyze various system workflows to identify basic issues, troubleshoot effectively, and elevate problems as needed;
• Familiarity with ERP systems, workflows, and job scheduling processes, including diagnosing issues, optimizing system performance, and coordinating support with third-party vendors for troubleshooting and resolution;
• Ability to diagnose and resolve hardware, software, network, and system issues efficiently;
• Strong ability to create and maintain technical documentation, standard operating procedures, and troubleshooting guides;
• Strong organizational skills to manage multiple tasks, deadlines, and competing priorities effectively;
• Proficiency in using monitoring tools to proactively identify issues and respond to incidents;
• Performs other duties as assigned.
• Must be able to work full-time hours in office.

What you will do

• Monitor and manage ERP processes, non-integrated partner connections, and data integrity to ensure efficient workflow execution, alignment with operational schedules, and optimal system performance;
• Proactively identify, troubleshoot, and resolve issues, mitigating delays or errors to maintain business continuity and minimizing disruptions to critical operations;
• Utilize system monitoring tools to proactively identify and address issues, ensuring optimal system performance and reliability. Support incident response activities by promptly investigating and diagnosing issues, coordinating with relevant teams for resolution, documenting resolutions thoroughly, and conducting post-incident analysis to identify root causes;
• Implement corrective actions to prevent recurrence and enhance incident response protocols. Collaborate with team members to refine processes, strengthen system resilience, and minimize service disruptions through continuous improvement efforts;
• Track and manage IT assets by receiving inventory into the ERP system, conducting physical counts, and verifying stock levels to ensure accuracy;
• Maintain detailed lifecycle records for hardware and software, oversee charge-out assignments, and manage budget track documentation to support effective budget planning and asset management;
• Handle telecommunications-related items, including phone hardware setup, maintenance, and troubleshooting, ensuring consistent functionality and support for all telecommunication needs within the organization;
• Manage and secure sensitive data, including PHI and SSNs, in compliance with privacy regulations and organizational policies, while executing and monitoring network-wide data backups to ensure data integrity, accessibility, and conducting regular tests to confirm backup reliability and incident readiness;
• Support automation initiatives by collaborating with the Automation and Operations Manager to build and deploy automated workflows, using scripting tools (e.g., Python, PowerShell, Bash) to streamline tasks, enhance operational efficiency, and identify new automation opportunities to keep the team agile and responsive to evolving IT needs;
• Maintain and oversee network and system environments (Windows, Linux, macOS) to ensure reliable performance across platforms, diagnose and resolve hardware, software, and network issues to minimize downtime and enhance user experience, and ensure security compliance by staying current with protocols, managing updates, patches, and enforcing access controls.

Starting pay rate: $26.12 per hour

Why work for us? Here’s why!!!

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

• Family owned and operated since 1921
• Medical plans
• Dental & Vision Plan
• Company paid Life Insurance and AD&D (buy-ups available)
• Paid holidays
• Bereavement pay
• Jury duty pay
• 4 Weeks of Paid Vacation in the first year
• Weekly paychecks – YES, WEEKLY!
• 401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested!
• Profit Sharing plan
• Holiday bonuses
• Free parking
• Recognition programs
• Employee Assistance Program
• Tuition reimbursement
• Scholarship opportunities
• Career growth and development
• Business casual dress code (Yep, we wear jeans every day!)
• Onsite Café with free drinks and food discounts
• Community service opportunities
• White Castle restaurant discounts
• A slide to our lobby
• And much more…

White Castle is an Equal Opportunity Employer

White Castle has a hot and tasty opportunity on the menu with this chance to join a team where more than one in four have at least 10 years of consecutive service. Our 103-year-old family-owned business operates restaurants and stock retail freezers with products dedicated to satisfying your cravings morning, noon and night. All that’s missing is you. Our Original Slider® was named in 2014 as Time magazine's "Most Influential Burger of All Time," and our Impossible ™ Slider was named by Thrillist in 2019 as the "Best Plant-Based Fast Food Burger." Fast Company named us one of the "10 Most Innovative Dining Companies" in 2021. And that’s not all. We’re a Certified™ Great Place to Work® four years in a row and back-to-back honoree on the Fortune Best Workplaces in Retail™ list.