Cincinnati Service Technician

White Castle; Covington, Northern (KY, KY); Hybrid; USD 97,446,000 - 129,946,000; Full time

Benefits offered by this job

Weekly pay

Holiday bonus

Paid time off

Medical benefits

Dental/Vision

401(k)

Profit-sharing

EAP

Free uniforms

Free meals

Scholarship opportunities

Growth opportunities

Community volunteer initiatives

Job summary

White Castle is seeking a Service Technician to maintain company facilities, grounds and equipment across restaurants and offices. You will perform hands-on repairs, troubleshoot issues, and manage work orders to support a clean, safe brand image.

The role requires a two-year technical degree or equivalent experience, EPA HVAC&R certification achievable in 6 months, and the ability to work a 24/7 on-call rotation. Excellent communication and safety compliance are essential.

Qualifications

• Two-year technical degree or equivalent field experience in facility repair and services.
• EPA Certification types I & II for HVAC&R or able to achieve certification in 6 months.
• Knowledge of building codes and OSHA standards; OSHA 10 hour class preferred.

Responsibilities

• Day-to-day hands-on service of buildings, grounds and equipment.
• Troubleshoot facility maintenance issues and respond to work orders.
• Coordinate with supervisors and customers, document work orders via phone, email or electronic systems.
• Maintain proper records of invoices, parts and supplies.
• Assist in training Service Department team members.

Skills

General maintenance

Electrical knowledge

Plumbing knowledge

HVAC awareness

Communication skills

On-call troubleshooting

Education

Two-year technical degree or equivalent field experience in facility repair

Tools

Hand tools

Welding (plus)

Job description

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams,

The Service Technician position will be responsible for maintaining all assigned company operated facilities to an established company standard to project an excellent brand image to our customers and employees.This scope includes assuring all facilities are kept at their highest appraised value within their assigned properties.The role will be responsible for the hands-on maintenance of company operated facilities, equipment and grounds for restaurants, office/warehouse, and other related property and equipment as requested by supervisor.

What we are looking for

• Two-year Technical degree or equivalent field experience in facility repair and services;

• EPA Certification types I & II for HVAC& R, or able to achieve certification in 6 months;

• Preferred Knowledge: (Any items would be a plus);

• oCommercial property - building and site maintenance management;
• oAll building maintenance procedures and accepted practices;
• oAll building equipment - including electrical, plumbing and kitchen equipment;
• oFacilities management for office/warehouse buildings and restaurants;
• oKnowledge of Building codes and standards;
• oKnowledge of OSHA Standards for General Industry for buildings, equipment and grounds and have passed the OSHA 10 hour class;
• oCompany MSD (Material Data Sheet) procedures.

• Able to make decisions on repair or replacement based on troubleshooting skills, while still meeting deadlines;

• Knowledge and capability to deal with afterhours (24/7) calls when there are limited resources to assist in making emergency repairs.The successful candidate must be available to be on call to fulfill these duties on a 4-week rotation;

• Good communication skills with both White Castle team members and outside providers;

• Must have mechanical abilities and be able to use various hand tools, welding experience would be a plus;

• Ability to climb ladders and scaffolds, work for extended hours of uninterrupted time and must be able to withstand adverse weather and site conditions for any assigned job site inspections;

• Ability to lift, push or pull up to 50 pounds regularly;

• Valid driver’s license, dependable transportation and automobile insurance with the required limits of liability;

• Adhere to safety rules and procedures and use proper tools in prescribed manner;

• Travel to and from different locations as assigned.

What you will do

• Day to Day hands on service of assigned buildings, grounds and equipment;

• Provide technical skills to troubleshoot all matters relative to the facility maintenance program;

• Communicate as required to complete electronic work orders, documents and to respond to internal customers, co-workers and supervisors by phone calls, emails, texting or other form of communication;

• Respond to internal and external customer needs to properly maintain equipment and facilities;

• Manage facilities invoices and purchases for proper record keeping;

• Compliance with all OSHA, EPA and company established procedures and EPA record keeping on environmental issues;

• Compliance with the inventory procedures for the Service Department’s parts and supplies;

• Assist Facilities Supervisor/ Service & Facilities Manager in training of Service Department team members.

Here’s an overview of the benefits you could enjoy as part of the White Castle team!

The compensation, benefits, and perks for this role may vary based on average hours worked, location, and length of service.

Compensation

• Competitive WEEKLY pay! This position starts at the minimum rate listed in this job posting, with the potential for higher earnings based on qualifications and experience.

• Annual Holiday Bonus (dependent on company financials)

Company Benefits

• Paid time off or paid vacation based on work location

• Medical benefit plans

• Dental/Vision reimbursement plan

• Life insurance

• 401(k)

• Profit-sharing plan

• Employee Assistance Program (EAP)

Company Perks

• Free uniforms

• Free meals while working

• Scholarship opportunities

• Opportunities for growth with promote-from-within practices

• Community volunteer initiatives

• And more!

Pay Rate: $34.01 - $45.35 per hour

If you Crave a fun, great workplace with an over 100-year history of creating memorable moments for Cravers every day, look no further than our #whitecastleteam!

Your search ends here—we’ve got the career opportunity you Crave! Follow Your Crave!

White Castle is an Equal Opportunity Employer

White Castle will, upon request, offer a reasonable accommodation to applicants with disabilities under the Americans with Disabilities Act and/or any applicable state or local law. Should you need assistance with completing this application or with any other part of the application process, please contact Team Member Services at [e-mail].

At White Castle, a job can become so much more than a paycheck. It can grow into a lasting and meaningful career. For more than 100 years, we've believed what our founder, Billy Ingram, said best: "Happy employees make happy customers." It's a philosophy that's guided us for generations and continues to shape how we support our team members today.

Along the way, our Original Slider was named as Time Magazine’s "Most Influential Burger of All Time," we were recognized as one of Fast Company's "10 Most Innovative Dining Companies," and have earned Great Place To Work Certification every year since 2021, and an honoree on the Fortune Best Workplaces in Retail list since 2022.

If this sounds like your kind of place, we’d love to hear from you.