Data Center Services Lead - IT Operations (Tech IV)

University of Rochester; United States; On-site; USD 34,000 - 48,000; Full time

Job summary

The University of Rochester is seeking a technically skilled leader to oversee Data Center operations and provide expert IT support. You will guide shifts, mentor staff, and manage change control, asset management, and service automation in a high-availability environment.

Ideal candidates have a strong background in data center technologies, incident response, and communication, with the ability to work on-call and across multiple teams to ensure service quality.

Qualifications

• Bachelor's degree with 3 years of relevant experience required or equivalent.
• Experience in Data Center environments, Operations Center/NOC or service desk preferred.
• Expert problem solving and strong communication skills are essential.

Responsibilities

• Provides leadership and oversees operational services during shifts.
• Leads and mentors others in troubleshooting and resolving issues across the enterprise.
• Data Center Services are 24x7x365, including holidays, with on-call rotations.
• Acts as technical lead for server administration and complex IT systems.

Skills

Problem solving

IT technologies knowledge

Verbal & written communications

Exceptional customer service

Team collaboration

Education

Bachelor's degree + 3 years experience

Equivalent education/experience

Tools

KVM remote access systems

Structured cabling tools

Monitoring tools

Card access systems

Job description

The University of Rochester is seeking a technically skilled leader to oversee Data Center operations and provide expert IT support. You will guide shifts, mentor staff, and manage change control, asset management, and service automation in a high-availability environment.

Ideal candidates have a strong background in data center technologies, incident response, and communication, with the ability to work on-call and across multiple teams to ensure service quality.