Data Center/ Serviceability Engineer

Insight Global; Westerville (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Insight Global is seeking an engineer who bridges product development and real‑world data center deployment. You will ensure new thermal and power products are fully serviceable, deployable, and field ready before launch.

This role requires understanding how products form an integrated data center solution and experience supporting commissioning and deployment readiness. You will lead deployment readiness for OneCore and NPDI, participate in design reviews, and develop procedures and playbooks

Qualifications

• Bachelor's degree in Mechanical, Electrical, Aerospace, Engineering Physics, Nuclear, or related Engineering.
• Experience supporting new product development (NPD/NPDI) and product lifecycle processes.
• Strong understanding of system‑level thermal and electrical technologies, including cooling, power, or mission‑critical infrastructure.
• Experience with data center, mission‑critical, facilities, commissioning, or integrated systems deployments.
• Ability to develop deployment procedures, SOPs, commissioning workflows, and service documentation.
• Experience conducting failure mode analysis (FMEA), risk assessments, and root cause investigations.
• Ability to interpret electrical schematics, mechanical drawings, and technical documentation. (AutoCAD, Revitt, etc.)

Responsibilities

• Lead deployment readiness activities for OneCore (pre‑fabricated data centers) and NPDI initiatives.
• Represent Services during design reviews, product reviews, and development phase gates.
• Develop installation procedures, commissioning plans, troubleshooting guides, and deployment playbooks.
• Evaluate deployment risks and perform FMEA activities to improve field execution and serviceability.
• Support beta deployments, first‑article startups, and new product launches.
• Partner with Engineering, Product Management, Operations, and Technical Support to ensure successful implementation of new technologies.
• Establish spare parts strategies, logistics planning, and service readiness requirements.
• Monitor field performance and drive continuous improvement feedback into product development teams.
• Ensure thermal, power, and integrated systems are ready for scalable deployment across customer data center environments.

Skills

NPD/NPDI experience

System-level thermal/electrical tech

Deployment procedures

FMEA & risk assessments

Schematic interpretation

Education

Bachelor's degree in Mechanical, Electrical, Aerospace, Engineering Physics, Nuclear, or related Engineering

Tools

AutoCAD

Revit

Job description

Insight Global is seeking an engineer who can bridge product development and real-world data center deployment. This role focuses on ensuring new thermal and power products are fully serviceable, deployable, and ready for field execution before launch. The ideal candidate understands how individual products come together as an integrated data center solution and has experience supporting commissioning, deployment readiness, and cross‑functional engineering initiatives.

• Lead serviceability and deployment readiness activities for OneCore (pre‑fabricated data centers) and NPDI (new product development) initiatives.
• Represent Services during design reviews, product reviews, and development phase gates.
• Develop installation procedures, commissioning plans, troubleshooting guides, and deployment playbooks.
• Evaluate deployment risks and perform FMEA activities to improve field execution and serviceability.
• Support beta deployments, first‑article startups, and new product launches.
• Partner with Engineering, Product Management, Operations, and Technical Support to ensure successful implementation of new technologies.
• Establish spare parts strategies, logistics planning, and service readiness requirements.
• Monitor field performance and drive continuous improvement feedback into product development teams.
• Ensure thermal, power, and integrated systems are ready for scalable deployment across customer data center environments.

Ideal Background

Candidates typically come from:

• Commissioning Engineering
• Serviceability / Field Engineering
• Thermal or Power Systems Engineering

This person thrives at putting all the pieces together, turning new technologies into deployable, serviceable solutions that can be successfully implemented across global data center environments.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree in Mechanical, Electrical, Aerospace, Engineering Physics, Nuclear, or related Engineering discipline.
• Experience supporting new product development (NPD/NPDI) and product lifecycle processes.
• Strong understanding of system‑level thermal and electrical technologies, including cooling, power, or mission‑critical infrastructure.
• Experience with data center, mission‑critical, facilities, commissioning, or integrated systems deployments.
• Ability to develop deployment procedures, SOPs, commissioning workflows, and service documentation.
• Experience conducting failure mode analysis (FMEA), risk assessments, and root cause investigations.
• Ability to interpret electrical schematics, mechanical drawings, and technical documentation. (AutoCAD, Revitt, etc.)

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience with liquid cooling, thermal management, or high‑density cooling technologies.
• Experience with AC/DC power systems, UPS, power distribution, or critical infrastructure.
• PMP, Engineering Management, MBA, or advanced Engineering degree.
• Data center controls, commissioning, or facilities management experience.
• Familiarity with APQP and standard product development lifecycle processes.