Data Center Senior Critical Facilities Manager (M3)

Oracle; New Mexico; On-site; USD 120,100 - 251,600; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Flexible vacation and paid parental leave

Job summary

Oracle is seeking a Site Support Manager in Santa Teresa, New Mexico, to lead a team responsible for operational support in a mission-critical data center environment. You will ensure service quality, manage workflows, and collaborate with site leadership on logistics and process improvement.

The ideal candidate has over 5 years of experience in facilities coordination, strong leadership skills, and a Bachelor’s degree in Business or a related field. A comprehensive benefits package is offered, including medical and retirement plans.

Qualifications

• 5–8+ years of experience in facilities coordination or related roles in operational environments.
• 3–5+ years of experience leading site-support staff.
• Experience in mission-critical or operationally intensive environments is preferred.

Responsibilities

• Lead the onsite site-support team for administrative and operational coordination.
• Oversee support processes including scheduling and document tracking.
• Partner with leadership to improve operational readiness and communication.

Skills

Leadership

Organizational skills

Communication

Process discipline

Service-oriented mindset

Education

Bachelor’s degree in Business or related field

Tools

CMMS

ServiceNow

Microsoft Office

Job description

Job Description

This role leads a team of site support professionals, all at the IC3 level, ensuring consistent delivery of support services across the campus in alignment with Oracle standards. The site‑support manager partners closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and scale the site‑support model with operational complexity. While it does not directly manage plant operations, it plays a critical role in supporting safe, efficient, and well‑governed site execution in a 24/7 mission‑critical environment.

Eligibility and Location Requirements

U.S. citizenship is required. The position is located onsite in Santa Teresa, New Mexico. Relocation assistance may be available in accordance with Oracle relocation policies.

Key Responsibilities

• Lead the onsite site‑support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
• Provide leadership, coaching, performance management, and development for IC3‑level site‑support staff.
• Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.
• Oversee day‑to‑day support processes including scheduling coordination, maintenance communications, document tracking, work‑order support, vendor coordination, meeting logistics, and internal site requests.
• Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit‑ready.
• Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
• Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.
• Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.
• Oversee vendor and visitor support processes for non‑technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.
• Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site‑support model.
• Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.
• Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.
• Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.
• Help scale the site‑support function as campus size, operational activity, and stakeholder needs increase.

Ideal Candidate Profile

• 5–8+ years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.
• 3–5+ years of experience leading coordinators, administrators, or site‑support staff.
• Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission‑critical or operationally intensive environments is preferred.
• Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.
• Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.

Skills And Competencies

• Strong people leadership with the ability to coach, organize, and develop support staff.
• Strong organizational skills with high attention to detail and process accuracy.
• Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
• Ability to prioritize competing requests and maintain structure in a fast‑paced environment.
• Strong process discipline and commitment to maintaining accurate, audit‑ready records.
• Service‑oriented mindset with strong professionalism, follow‑through, and responsiveness.
• Ability to improve workflows and reinforce execution standards across a growing support function.

Preferred Skills / Certifications

• Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations‑support platforms.
• Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.
• Experience maintaining audit‑ready records and administrative controls in regulated or high‑accountability environments.
• Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.
• Advanced Microsoft Office or similar business systems proficiency preferred.
• Exposure to data center or other 24/7 critical operations environments is a plus.

Physical Demands / Work Environment

This is an onsite role supporting a mission‑critical data center environment where regular attendance, responsiveness, and process discipline are essential. You must be able to frequently walk, stand, sit, move through office and operational areas, and occasionally climb stairs or support light administrative tasks. Schedule flexibility may be required to support site priorities, operational events, and business needs.

Compensation and Benefits

US: Hiring range in USD from $120,100 – $251,600 per year. May be eligible for bonus, equity, and compensation deferral. Compensation reflects knowledge, skills, experience, market conditions, and location. Oracle US offers a comprehensive benefits package.

• Medical, dental, vision insurance.
• Short‑term and long‑term disability.
• Life insurance, AD&D, supplemental life insurance.
• Health care and dependent care Flexible Spending Accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Paid time off: flexible vacation for salaried employees, accrual rates for others, paid sick leave, paid parental leave, adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner, and pet insurance.

Career Level: M3.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.