Senior Critical Facilities Manager (Shackelford County, TX)

Oracle; United States; On-site; USD 120,100 - 251,600; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid parental leave

Employee stock purchase plan

Job summary

Oracle is hiring a Senior Critical Facilities Manager – Data Center Facilities in Shackelford County, Texas. This full-time position requires leading the onsite site-support team and ensuring exceptional support processes. Ideal candidates will possess significant experience in site administration and managing support staff in mission-critical environments. The role offers a competitive salary range from $120,100 to $251,600, with a suite of benefits including medical, 401(k) matching, and paid time off.

Qualifications

• 6–10 years of experience in site administration or operations support.
• 2–4+ years of experience leading site-support staff.
• Experience in mission‑critical operational environments is preferred.

Responsibilities

• Lead the onsite site‑support team for data center operations.
• Provide leadership and development for site support staff.
• Ensure service quality and process discipline are maintained.

Skills

People leadership

Organizational skills

Communication

Prioritization

Process discipline

Service-oriented mindset

Workflow improvement

Education

Bachelor’s degree in Business or related field

Tools

CMMS

ServiceNow

Microsoft Office

Job description

Senior Critical Facilities Manager – Data Center Facilities

As a Senior Critical Facilities Manager – Data Center Facilities, you will lead the onsite site-support function that enables OCI’s mission‑critical data center operations teams to execute in a disciplined, organized, and audit‑ready manner. This role manages the administrative and coordination processes that support facilities operations, including records management, scheduling support, workflow tracking, document control, vendor and visitor coordination, and day‑to‑day site business operations.

This role is responsible for leading a team of site support professionals, all at the IC3 level, and ensuring support services are delivered consistently across the campus in alignment with Oracle standards. You will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site‑support model scales with operational complexity. While this role does not manage plant operations directly, it plays a critical role in supporting safe, efficient, and well‑governed site execution in a 24/7 mission‑critical environment.

NOTE: This is a full‑time role located onsite at our new hyperscale facility in Shackelford County, Texas. Relocation assistance will be provided.

Responsibilities

• Lead the onsite site‑support team responsible for administrative coordination, workflow support, records management, document control, and operational support processes for the data center campus.
• Provide direct leadership, coaching, performance management, and development for IC3‑level site support staff.
• Establish clear expectations for service quality, responsiveness, documentation accuracy, process discipline, and support execution across the team.
• Oversee day‑to‑day support processes including scheduling coordination, maintenance‑related communications, document tracking, work order support, vendor coordination, meeting logistics, and internal site requests.
• Ensure site records, logs, trackers, documentation repositories, and operational support files remain accurate, current, and audit‑ready.
• Allocate work across the team and maintain effective support coverage for administrative and operational priorities, meetings, recurring workflows, and site events.
• Partner with Facilities Operations Managers, service teams, logistics, compliance, and site leadership to support scheduling alignment, operational readiness, and effective communication.
• Support planning meetings, outage coordination forums, maintenance reviews, and other site operating rhythms by preparing materials, tracking actions, and following up on deliverables.
• Oversee vendor and visitor support processes for non‑technical service providers, internal stakeholders, and administrative site interactions, ensuring alignment with site procedures and expectations.
• Identify process gaps, documentation issues, workflow inefficiencies, or recurring support challenges and drive continuous improvement across the site‑support model.
• Ensure disciplined use of CMMS, ServiceNow, document management platforms, and related business systems used to support facilities operations and administrative visibility.
• Support onboarding, training, and skill development of site support personnel while reinforcing Oracle standards for professionalism, accountability, and customer service.
• Provide regular visibility to site leadership on support workload, process health, staffing needs, service issues, and improvement opportunities.
• Help scale the site‑support function as campus size, operational activity, and stakeholder needs increase.

Ideal Candidate Profile

• 6–10 years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.
• 2–4+ years of experience leading coordinators, administrators, or site‑support staff.
• Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission‑critical or operationally intensive environments is preferred.
• Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.
• Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.

Skills And Competencies

• Strong people leadership with the ability to coach, organize, and develop support staff.
• Strong organizational skills with high attention to detail and process accuracy.
• Strong communication and coordination capability across operational, administrative, and leadership stakeholders.
• Ability to prioritize competing requests and maintain structure in a fast‑paced environment.
• Strong process discipline and commitment to maintaining accurate, audit‑ready records.
• Service‑oriented mindset with strong professionalism, follow‑through, and responsiveness.
• Ability to improve workflows and reinforce execution standards across a growing support function.

Preferred Skills / Certifications

• Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations‑support platforms.
• Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.
• Experience maintaining audit‑ready records and administrative controls in regulated or high‑accountability environments.
• Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.
• Advanced Microsoft Office or similar business systems proficiency preferred.
• Exposure to data center or other 24/7 critical operations environments is a plus.

Physical Demands / Work Environment

This is an onsite role supporting a mission‑critical data center environment where regular attendance, responsiveness, and process discipline are essential. To perform these duties, you must be able to frequently walk, stand, sit, move through office and operational areas, and occasionally climb stairs or support light physical administrative tasks. You may also need schedule flexibility to support site priorities, operational events, and business needs. These duties must be performed safely, with or without reasonable accommodation, to support the ongoing health and readiness of site operations.

Salary and Benefits

US: Hiring Range in USD from: $120,100 - $251,600 per year. May be eligible for bonus, equity, and compensation deferral. Oracle US offers a comprehensive benefits package which includes medical, dental, vision, disability, life insurance, flexible spending accounts, commuter benefits, 401(k) with match, paid time off, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning, and voluntary benefits.

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.