Data Center Security & Ops Specialist

H5 Data Centers; San Luis Obispo (CA); On-site; USD 42,000 - 46,000; Full time

Job summary

H5 Data Centers is seeking a Data Center Support Technician in San Luis Obispo, CA. The role focuses on maintaining facility security, monitoring critical systems, and serving as the primary contact for customer communications via phone, email, and portal.

The candidate will handle ticket processing, incident coordination, and basic remote hand support while adhering to SLAs and safety protocols. Applicants should have at least a two-year college degree and strong interpersonal skills, with

Qualifications

• Interpersonal and communication skills (written and oral).
• Familiarity with physical security protocols.
• IT system qualifications required if not already certified.

Responsibilities

• Ensure physical security at the data center and monitor surveillance systems.
• Respond to customer requests via phone, email, and portal; manage tickets and SLA adherence.
• Coordinate incident management and escalation with on-site personnel and vendors.
• Perform basic remote hand duties and escort duties for customers and vendors.

Skills

Windows

MAC

iOS

Time management

Self-starter

Team player

Data center best practices

Education

Two-year college degree

Job description

H5 Data Centers is seeking a Data Center Support Technician in San Luis Obispo, CA. The role focuses on maintaining facility security, monitoring critical systems, and serving as the primary contact for customer communications via phone, email, and portal.

The candidate will handle ticket processing, incident coordination, and basic remote hand support while adhering to SLAs and safety protocols. Applicants should have at least a two-year college degree and strong interpersonal skills, with