Data Center Quality Program Manager – 3rd-Party Oversight

Meta; Augusta (ME); On-site; USD 150,000 - 209,000; Full time

Job summary

Meta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join the DEC Quality team, focusing on the 3rd Party Quality Agent program and coordination with on-site teams, GCs, EORs, OEMs, and internal Design Engineering stakeholders to ensure on-time delivery of our global campuses.

The role emphasizes program standards, onboarding, performance reviews, KPI tracking, and escalation processes to support continuous improvement and scalable data center

Qualifications

• Extensive experience in quality control & QA/QC and/or Commissioning (Cx) programs for data centers or critical facilities
• BS in Construction Management or Engineering or equivalent work experience
• Experience with Design-Build and Design-Bid-Build construction programs
• Experience in civil/structural, building envelope, mechanical, electrical, and I&C disciplines
• Experience leading QA/QC and Cx programs
• Experience in contractor, consultant, and vendor management
• Experience in mission critical power and cooling infrastructure or other critical systems
• Experience adapting to a fast-paced, hands-on work environment

Responsibilities

• Lead 3rd Party Agent program management and onboarding.
• Maintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality Agents.
• Assign and allocate 3rd Party Agents to sites based on project needs and resource availability.
• Execute and manage 3rd Party Agent contracts.
• Lead the vetting and onboarding process for new 3rd Party Agents as program needs arise.
• Lead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goals.
• Assess Agent performance and elevate performance issues to Agent Account Representatives.
• Conduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and feedback with suppliers, GCs, trade partners, manufacturers, etc.
• Program Oversight & Stakeholder Onboarding.
• Provide overall program oversight and management for the 3rd Party Agent quality program.
• Assist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processes.
• Quality Metrics & Issue Management.
• Assess issue trends and metrics (KPIs) at sites and across the program; escalate as needed.
• Collaborate with Product Engineers and Project Leads to prioritize and resolve design quality issues.
• Continuous Improvement & Standards Development; update program standards based on field data.
• Quality Program Management & Cross-Functional Coordination; own roadmap and alignment for quality/delivery work streams.
• Draft and maintain quarterly Quality OKRs with DEC cross functional partners.
• Author specifications and process documentation for quality program deliverables, escalation protocols, risk registers.
• Facilitate cross-pillar feedback loops to improve design, schedule, delivery, and quality execution.
• Coordinate cross-pillar dependencies between direct and indirect stakeholders.
• Track and elevate blockers as needed.
• Contribute to a monthly Health Dashboard showing delivery, quality, and dependency status.
• Support lifecycle activities including charter development, OKR grading, and quarterly reviews.
• Drive resolution of cross-business-unit friction items and escalate to leadership when needed.

Skills

3rd Party Agent Program Management

SOW Template Management

Contract Execution

Onboarding & Vetting

QA/QC & Cx Program Leadership

KPI & Data Analysis

Cross-Functional Coordination

AI Tool Application (workflow)

Education

BS in Construction Management or Engineering

Tools

Autodesk BIM360 Field

Autodesk FORMA

Job description

Meta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join the DEC Quality team, focusing on the 3rd Party Quality Agent program and coordination with on-site teams, GCs, EORs, OEMs, and internal Design Engineering stakeholders to ensure on-time delivery of our global campuses.

The role emphasizes program standards, onboarding, performance reviews, KPI tracking, and escalation processes to support continuous improvement and scalable data center