Data Center Ops Technician IV

Rackspace US, Inc.; Virginia; On-site; USD 68,000 - 99,000; Full time

Job summary

Rackspace Technology in Ashburn, VA seeks a Data Center Operations Technician responsible for IT infrastructure and customer configurations to maintain 99.999% uptime. This is a second shift, 4 x 10s, on-site role in Ashburn, VA.

You will monitor tickets, perform hardware and storage tasks, install OSes, upgrade firmware, and manage network cabling and device installations. 5+ years in a data center plus the ability to lift 50 lbs are required.

Qualifications

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 5-years’ experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Peer leadership experience.
• Must be able to lift 50 lbs. overhead.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide hardware storage troubleshooting, upgrades, and RAID configuration changes.
• Provide hardware support and upgrades for servers running Windows Server, Red Hat Enterprise Linux, Ubuntu Linux or VMware ESXi Server.
• Perform OS installations and basic OS maintenance including PXE boot and firmware updates.
• Install or remove fiber or copper cabling and test connectivity.
• Install network device hardware such as switches, firewalls, load-balancers and security appliances.
• Complete customer maintenance requests including mounting devices and cabling in cabinets.

Skills

Data center operations

Customer support

Hardware troubleshooting

Storage RAID configurations

Team leadership

Education

High School Diploma or equivalent

Tools

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

VMware ESXi/ESX

PXE

Job description

Job Summary:

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. Work Location/Days/Hours: Ashburn, VA Tuesday - Friday 4 x 10's 2nd Shift 3pm-2am EST

#LI-DB1 #LI-Onsite

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling.
• Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications:

Must be a US Citizen. High School Diploma or equivalent is required. 5-years’ experience working in a data center environment. Able to build, repair or upgrade hardware components. Strong understanding of storage RAID configurations and requirements. Peer leadership experience. Must be able to lift 50 lbs. overhead.

Compensation:

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $67,568.00/year in our lowest geographic market up to $99,137.50/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high-performing company with proven results. Customer-driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?