Data Center Ops & Hardware Engineer - Onsite

ITCAPS LLC; Hillsboro (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

ITCAPS LLC in Hillsboro, OR is seeking a Data Center Operations / Hardware Support Engineer to provide hands-on server hardware support in a high-volume data center environment.

The role focuses on server hardware troubleshooting, Linux CLI, networking, and data center operations, with coordination of onsite field engineers and rapid response to incidents. You'll replace components, manage assets, and document runbooks and rack elevations.

Qualifications

• Hands-on server hardware repair and troubleshooting experience.
• Experience replacing server components (drives, memory, PSUs, fans, NICs, GPUs).
• Proficiency with Linux CLI and analyzing Linux logs.
• Basic networking knowledge.
• Strong ticket management and communication.
• Ability to work onsite as part of a technical team.
• Able to lift up to 65 lbs and safely use ladders.
• Flexible to work weekends/holidays/after-hours.

Responsibilities

• Provide day-to-day data center hardware support.
• Perform server hardware troubleshooting, repair, component replacement, and deployment.
• Escort and coordinate with onsite field engineers and technical teams.
• Manage parts shipping, receiving, inventory, and logistics.
• Maintain documentation including serial numbers, rack elevations, runbooks, and asset records.
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and software/firmware updates.
• Monitor servers and proactively identify and report issues.
• Open, track, and manage service tickets and requests.
• Troubleshoot hardware/software issues, collect logs, and coordinate break/fix activities.
• Support firmware upgrades and hardware replacement activities.
• Perform OS installations, GPU configuration, system testing, and validation.
• Ensure systems are operational and ready for customer use.
• Respond to urgent issues and serve as an onsite escalation and coordination point.

Skills

Server repair

Component replacement

Linux CLI

Linux log analysis

Networking basics

Ticket management

Troubleshooting

Customer service

Onsite teamwork

Attention to detail

Data center operations

Physical effort

Job description

ITCAPS LLC in Hillsboro, OR is seeking a Data Center Operations / Hardware Support Engineer to provide hands-on server hardware support in a high-volume data center environment.

The role focuses on server hardware troubleshooting, Linux CLI, networking, and data center operations, with coordination of onsite field engineers and rapid response to incidents. You'll replace components, manage assets, and document runbooks and rack elevations.