Data Center Operations Technician

Hivelocity; Orangeburg (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Hivelocity is seeking a Data Center Operations Technician to support day-to-day data center operations, IT systems, and network services. The role requires hands-on experience with server racks, power systems, and cabling, and the ability to manage multiple tasks while maintaining uptime.

You will install and maintain cabinets, PDUs, servers, and network gear, coordinate access for contractors, and act as a technical liaison for customers and vendors.

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Industry certifications such as A+, Network+, CDCA, or ITIL preferred.
• Experience with racking servers, battery/power systems, and structured cabling.
• Ability to lead projects and work autonomously under customer direction.

Responsibilities

• Support data center services including colocation and deployment of services for customers and internal systems.
• Maintain the cleanliness, appearance, organization, and overall condition of the Data Center.
• Act as a technical and operational point of contact for data center customers, vendors, and carriers.
• Install cabinets, networking equipment, PDUs, and servers as required.
• Install fiber optic and Ethernet cabling.
• Manage inbound and outbound shipments.
• Perform remote hands tasks to support IT infrastructure and networks.
• Coordinate access for third-party contractors, vendors, and carriers related to installations.
• Support Meet Me Room/Carrier Points of Presence and assist with network infrastructure operations.
• Utilize ticketing and monitoring systems to perform daily tasks.
• Lead escalations and projects as needed.
• Plan, install, and troubleshoot power-related tasks including PDUs and rack power.

Skills

Racking servers

Battery/Power systems

Structured cabling

Project coordination

Autonomous work

Education

High School Diploma

Associate's or Bachelor's degree preferred

A+/Network+/CDCA/ITIL certifications preferred

Tools

Microsoft Visio

Microsoft Word

Microsoft Excel

Job description

Hivelocity Data Center Operations Technician

Position Overview

The Data Center Operations Technician is responsible for the day-to-day activities that support data center operations, IT systems, network services, and business-critical processes and procedures that enable the delivery of customer products and services.

The ideal candidate is a highly motivated, self-starter who conducts themselves professionally, demonstrates strong technical aptitude, and is comfortable working with minimal supervision.

The Ideal Candidate Will Possess

• Experience ranging from racking and stacking servers to working with battery/power systems and structured cabling.
• Ability to manage multiple concurrent projects, meet deadlines, and ensure uptime.
• Ability to lead projects and work autonomously under customer direction, whether written or verbal, involving servers, routers, and switches.

Responsibilities and Duties

• Support the delivery of data center services, including colocation, telecommunications services, and deployment of additional services for customers and internal business systems.
• Maintain the cleanliness, appearance, organization, and overall condition of the Data Center.
• Act as a technical and operational point of contact for data center customers, vendors, and carriers regarding colocation, connectivity, and network products and services.
• Properly and efficiently install cabinets, networking equipment, PDUs, and servers as required.
• Install fiber optic and Ethernet cabling.
• Manage inbound and outbound shipments.
• Perform remote hands tasks under the direction of the Data Center Manager, Network/Engineering, and IT Manager to support internal networks, IT infrastructure, computers, electronics, and telephone systems.
• Conduct activities within IT and telecommunications rooms or cabinets, including installation of IT and network hardware, making or running patch cables, and verifying or testing cable paths.
• Coordinate and oversee access to and work within the facility by third-party contractors, vendors, and carriers related to structured cabling installation, circuit delivery, and equipment installations in IT and telecommunications rooms and customer spaces.
• Support Meet Me Room/Carrier Points of Presence and assist with the operation, administration, and maintenance of infrastructure, network equipment, and tasks related to the delivery and support of network services.
• Utilize multiple ticketing and monitoring systems to perform daily tasks and activities.
• Assume a leadership role in internal and external escalations, projects, and other duties as assigned.
• Plan, install, and troubleshoot power-related tasks, including but not limited to power circuits, PDUs, rack power requirements, and load management.

Additional Skills

• Positive attitude, flexibility, and a team-oriented mentality.
• Ability to conduct clear and effective two-way communication, both verbal and electronic, with team members, vendors, and internal or external customers.
• Working knowledge of Microsoft Visio, Word, and Excel.
• Ability to work effectively with minimal supervision.
• Technical experience and strong technical aptitude.
• Solid time-management and organizational skills.
• Ability to multitask and lift up to 50+ lbs.
• Strong attention to detail.

Education

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• Industry certifications such as A+, Network+, CDCA, or ITIL preferred.