Data Center Operations Team Lead (Top-Secret ONLY)

RCG; Washington (District of Columbia); In loco; USD 130.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Wellness Resources

Descrizione del lavoro

RCG, Inc. is seeking an experienced Data Center Operations Team Lead in Washington, DC, to oversee critical infrastructure, coordinate Tier 3 support, and provide leadership for Data Center operations on an active federal contract.

The role requires an active Top-Secret clearance and the ability to manage daily and after-hours operations, security, and performance metrics for the Data Center environment.

Competenze

• 8+ years of hands-on IT experience, including at least 3 years in a technical lead or team lead role.
• Experience supporting enterprise IT and/or Data Center operations.
• Experience providing advanced or Tier 3 technical support.

Mansioni

• Serve as the Government's daily and after-hours point of contact for the overall management and coordination of work performed under the assigned task.
• Lead Tier 3 Service Desk support.
• Provide operational reports, status updates, and performance metrics to the Program Manager or Deputy Program Manager.
• Coordinate and support hardware and operating system upgrades.
• Manage data distribution and storage activities.
• Oversee backup processes and support disaster recovery operations.
• Provide elevated technical support and escalation assistance for complex issues.
• Implement and maintain security measures to protect the Data Center environment.
• Support the creation, enforcement, and monitoring of government policies and procedures within the Data Center.

Conoscenze

IT leadership

Tier 3 support

Enterprise IT

Customer service

Communication

Descrizione del lavoro

Data Center Operations Team Lead Location: Washington, DC - Full-Time, On-Site Salary Range: $130,000 - $140,000 annually Clearance Requirement: Active Top-Secret Clearance Employment Type: Full-Time **PLEASE DO NOT APPLY TO THIS POSITION IF YOU DO NOT HAVE AN ACTIVE TOP-SECRET CLEARANCE**

Who We Are At RCG, Inc.

At RCG, Inc. , we're more than just a federal contracting company - we're a team of innovators, problem-solvers, and collaborators. Proudly Certified™ as a Great Place to Work® 4 years in a row , we are committed to building a culture where people can grow, contribute, and thrive while supporting meaningful government missions.

RCG is seeking an experienced Data Center Operations Team Lead to support an ongoing federal government contract in Washington, DC . This position serves as the primary point of contact for the daily and after-hours coordination of Data Center Operations activities and provides leadership for Tier 3 Service Desk and Data Center support. The successful candidate will oversee critical infrastructure operations, coordinate technical activities, provide operational metrics, and help ensure the availability, security, and performance of the Data Center environment. Please note: Due to the secure nature of this government agency, candidates must be U.S. citizens and must possess a current and active Top-Secret clearance . The successful candidate will receive a contingent offer based on completion of the required government background and suitability process. This process may take several weeks, and employment cannot begin until all required government approvals have been successfully completed.

What You'll Do

As the Data Center Operations Team Lead, you will:

• Serve as the Government's daily and after-hours point of contact for the overall management and coordination of work performed under the assigned task.
• Serve as the lead for Tier 3 Service Desk support.
• Provide operational reports, status updates, and performance metrics to the Program Manager or Deputy Program Manager.
• Concurrently serve as Service Desk Key Personnel when required.
• Coordinate and support hardware and operating system upgrades.
• Manage data distribution and storage activities.
• Oversee backup processes and support emergency planning and disaster recovery operations.
• Provide elevated technical support and escalation assistance for complex issues.
• Implement and maintain physical and logical security measures designed to protect the Data Center environment.
• Support the creation, enforcement, and monitoring of government policies and procedures within the Data Center.
• Provide daily Tier 3 IT Data Center operations and administration services , including:
  • Systems administration and monitoring
  • Change and configuration management
  • Release management
  • Provisioning
  • Security administration
  • Performance monitoring and capacity planning
  • Incident response
  • Disaster recovery
  • Support shared Data Center communications infrastructure and hardware, including:
    • Switches and routers
    • Servers
    • Printers and tape devices
    • Storage Area Networks (SAN)
    • Firewalls
    • IDS/IPS technologies
    • VPN technologies
    • Related equipment connected to the Data Center Operations environment

What We're Looking For

• Current and active Top-Secret clearance is required.
• 8+ years of hands-on IT experience , including at least 3 years in a technical lead or team lead role .
• Demonstrated experience supporting enterprise IT and/or Data Center operations.
• Experience providing advanced or Tier 3 technical support .
• Strong customer service and interpersonal skills, with a demonstrated ability to work effectively within a team environment.
• Excellent verbal and written communication skills in English.
• Professional and courteous communication style when interacting with customers, team members, and government stakeholders.
• Strong administrative and organizational skills with the ability to manage multiple priorities efficiently.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources