Data Center, Operations/Onsite Support Engineer

Apex Systems; Memphis (TN); Presencial; USD 52 000 - 72 000; Tempo integral

Resumo da oferta

Everforth Apex Systems is seeking a hands-on Data Center, Operations/Onsite Support Engineer in Memphis, TN. The role focuses on hardware repair, system support, and proactive server monitoring in a collaborative team environment.

The ideal candidate has server hardware experience, strong problem-solving skills, and a customer-focused mindset. The position requires physical effort and flexibility to work weekends or after-hours as needed.

Qualificações

• Strong customer communication, both verbal and written.
• Ability to work well within an onsite team.
• Must be able to lift 65 pounds and work on a ladder.
• Flexible schedule, with weekends, holidays, and after-hours as required.

Responsabilidades

• Provide day-to-day data center operational support.
• Manage ticket tracking and resolution.
• Perform troubleshooting, log collection, and vendor‑recommended resolutions.
• Handle parts replacement, hardware deployment, and inventory management.
• Support firmware upgrades and hardware break/fix activities.
• Perform OS installation, GPU configuration, and system testing for readiness.
• Escort and coordinate with dispatched field engineers.
• Maintain environment documentation including serial numbers and runbooks.
• Coordinate with colocation teams for power, cooling, and facility maintenance.
• Proactively monitor servers and notify customers of issues.

Conhecimentos

Basic network experience

Linux logs reading

Linux CLI experience

RoCE network experience

Nvidia GPU/NIC experience

Descrição da oferta de emprego

Job Description: Data Center, Operations/Onsite Support Engineer

Job #: 3054469

Location: Memphis, Tennessee (On-site)

Role Overview

This role involves providing onsite support for data center operations. The position requires a hands‑on approach to hardware repair, maintenance, and system support in a dynamic environment. The ideal candidate will be experienced with server hardware, possess strong problem‑solving skills, and be comfortable working collaboratively within a team.

Key Responsibilities

• Provide day-to-day data center operational support.
• Manage ticket tracking and resolution.
• Perform troubleshooting, log collection, and follow vendor‑recommended resolutions.
• Handle parts replacement, hardware deployment, and manage parts shipping, receiving, and inventory.
• Support firmware upgrades and hardware break/fix activities.
• Perform OS installation, GPU configuration, and system testing to ensure operational readiness.
• Escort and coordinate with dispatched field engineers.
• Maintain and update environment documentation, including serial numbers and runbooks.
• Coordinate with colocation teams for power, cooling, and facility maintenance.
• Proactively monitor servers and notify the customer of issues.

General Qualifications

• Strong customer communication skills, both verbal and written.
• Ability to work well within an onsite team.
• Must be able to lift 65 pounds and work on a ladder.
• Flexible schedule, with the ability to work weekends, holidays, and after-hours as required.

Required Skills

• Basic network experience.
• Experience reading Linux logs.
• Linux command‑line interface (CLI) experience.

Preferred Skills

• RoCE network experience.
• Nvidia GPU/NIC experience.

About Everforth Apex

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, library of technical and leadership courses/books/seminars after 6+ months tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for our Consultants that can address questions around benefits and other resources, and a certified Career Coach.
• Access to a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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