Data Center Operations Lead / Manager – L3

Tranzeal Incorporated; Santa Clara (CA); Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Tranzeal Incorporated is seeking an experienced Data Center Operations Lead/Manager to oversee a team of 6 L1/L2 Technicians onsite. You will provide L3 escalation support, manage daily data center activities, and ensure proper installation, testing, and maintenance of server and network equipment.

The role emphasizes hands-on leadership, coordination with network teams, and continuous process improvements to enhance efficiency and service quality in a busy data center environment.

Qualifikationen

• 5+ years of data center, server, or infrastructure support experience.
• Hands-on experience with GPU, servers, switches, rack-and-stack, cabling, and hardware installation.
• Experience troubleshooting server/hardware issues.
• Knowledge of NIC, memory, drive, and other server components.
• Experience leading technical support teams.
• Strong communication, troubleshooting, and organizational skills.
• Ability to work in a hands-on, onsite data center environment.

Aufgaben

• Lead and manage a team of 6 L1/L2 Data Center Technicians.
• Plan and assign daily data center activities and priorities.
• Provide L3 technical support and resolve escalated issues.
• Oversee server and switch installation, relocation, testing, and cabling.
• Ensure proper rack-and-stack and cable management practices.
• Coordinate with network/infrastructure teams to verify connectivity.
• Oversee installation and replacement of NICs, drives, memory, and other hardware.
• Support server staging, unboxing, preparation, and deployment.
• Monitor team performance, work quality, and completion of tasks.
• Manage server audits, inventory, equipment tracking, and consumables.
• Troubleshoot hardware and basic connectivity issues.
• Train, coach, and support L1/L2 team members.
• Maintain accurate documentation and operational records.
• Identify process improvements to increase team efficiency and service quality.

Kenntnisse

GPU

Servers

Switches

Rack-and-stack

Cabling

Hardware installation

Communication

Troubleshooting

Organizational skills

Team leadership

Jobbeschreibung

Job Title: Data Center Operations Lead / Manager – L3

Work Mode: Onsite

Duration: Long-term Contract

Job Summary:

We are looking for an experienced Data Center Operations Lead / Manager to manage a team of 6 L1/L2 Data Center Technicians. This role will oversee daily data center activities, provide L3 technical support, handle escalations, and ensure server and network equipment is installed, tested, and maintained properly.

Responsibilities:

• Lead and manage a team of 6 L1/L2 Data Center Technicians.
• Plan and assign daily data center activities and priorities.
• Provide L3 technical support and resolve escalated issues.
• Oversee server and switch installation, relocation, testing, and cabling.
• Ensure proper rack-and-stack and cable management practices.
• Coordinate with network/infrastructure teams to verify connectivity.
• Oversee installation and replacement of NICs, drives, memory, and other hardware.
• Support server staging, unboxing, preparation, and deployment.
• Monitor team performance, work quality, and completion of tasks.
• Manage server audits, inventory, equipment tracking, and consumables.
• Troubleshoot hardware and basic connectivity issues.
• Train, coach, and support L1/L2 team members.
• Maintain accurate documentation and operational records.
• Identify process improvements to increase team efficiency and service quality.

Required Qualifications:

• 5+ years of data center, server, or infrastructure support experience.
• Previous experience as a Data Center Lead, Supervisor, or Manager.
• Hands-on experience with GPU, servers, switches, rack-and-stack, cabling, and hardware installation.
• Experience troubleshooting server/hardware issues.
• Knowledge of NIC, memory, drive, and other server components.
• Experience managing or leading technical support teams.
• Strong communication, troubleshooting, and organizational skills.
• Ability to work in a hands-on, onsite data center environment.

This is a hands-on L3 leadership role combining team management, technical escalation support, and data center operations.