Data Center Operations Cluster Manager

Amazon; Sterling (VA); On-site; USD 150,000 - 190,000; Full time

Job summary

Amazon is seeking an accomplished Data Center Operations (DCO) Cluster Manager to lead a large organization within regional data centers. You will supervise managers and hundreds of hourly staff, driving safety, availability, and efficiency while aligning with Amazon’s customer-centric goals.

The role requires strategic thinking, strong people leadership, and the ability to mentor teams across global operations.

Qualifications

• Requires proven leadership and management experience at senior levels.
• Extensive understanding of data center IT infrastructure and AWS integration.
• Ability to think strategically while leading large teams and rolling up sleeves when needed.

Responsibilities

• Lead and supervise a team of Data Center Managers and 75–150 hourly associates within Regional Data Centers.
• Achieve organizational performance goals in safety, security, availability, scaling and efficiency.
• Plan, forecast, and appraise performance; manage staffing and development.
• Drive continuous improvement of operational processes, procedures, methods and tools.

Skills

Leadership

Data center ops

Strategic planning

Team mentoring

Hiring & staffing

Operations excellence

Forecasting

Process improvement

Tools

AWS

Networking hardware

Job description

Job ID: 10513813 | Amazon Data Services, Inc.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online and continue to build and expand The Cloud this is your chance to make history.

The Data Center Community is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our data center operations organization in Indiana as a Data Center Operations (DCO) Cluster Manager.

Data Center Operations Cluster Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing department heads who own data center infrastructure including the operational availability of network and server systems at scale.

The pace, scale, and growth of Amazon's data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it.

The ideal candidate for this role will understand data center IT infrastructure and Amazon Web Services and understand how the two coexist. If this understanding is contextual you will be served well by your experience.

If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

Key job responsibilities

• Lead and supervise a team of Data Center Managers (3-9 front-line supervisors depending on location) and 75-150 hourly associates within Regional Data Centers.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.

A day in the life A typical day at AWS is that there is no typical day, the business is constantly changing and as a leader in this space you daily involves helping remove obstacles. This position is both working with global partners and managing local leaders so spending time between both spaces daily is a must. A leader in this space has the daily flexibility to understand what is most important at that moment and flex in and out of those meetings. We work hard, have fun and make history...daily.

About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the