Data Center Manager, DCC Communities (AWS)

Amazon; Fredericksburg (VA); On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Fredericksburg, VA is seeking an experienced Data Center Operations Lead to manage ticket prioritization, staffing, and performance across a diverse team of data technicians.

The role focuses on coordinating on-call coverage, guiding staff, and delivering mid-size projects with a strong emphasis on SLAs and best practices. The ideal candidate holds 2+ years of people management, 3+ years IT/ops experience, and an active Top Secret/SI clearance, with a demonstrated

Qualifications

• 2+ years of people management experience.
• 3+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or higher.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Routinely review ticket queue for large events and address accordingly.
• Coordinate change management resources.
• Guide, train and educate data staff on best practices related to all service owner issues.
• Manage and deliver mid-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Manage a diverse team of data technicians with varying skills.
• Provide weekly report to the data center manager.
• Maintain the on‑call schedule coordinating absence and vacations.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Write and deliver performance reviews for staff.

Skills

People management

IT experience

Operations & on‑call support

Analytical skills

Education

Bachelor’s degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Client/server environments

Job description

Job ID: 10392308 | Amazon Data Services, Inc.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Routinely review ticket queue for large events and address accordingly.
• Coordinate change management resources.
• Guide, train and educate data staff on best practices related to all service owner issues.
• Manage and deliver mid-size projects.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Manage a diverse team of data technicians with varying skills.
• Provide weekly report to the data center manager.
• Maintain the on‑call schedule coordinating absence and vacations.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Host weekly staff meetings.
• Write and deliver performance reviews for staff.

Basic Qualifications

• 2+ years of people management experience.
• 3+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent.
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or higher.

Preferred Qualifications

• Experience in project or program management.
• 1+ years of data center experience.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Meets/exceeds Amazon’s leadership principles requirements for this role.
• In‑depth hardware knowledge and troubleshooting experience, system management tools and client/server environments.

Location: USA, VA, Fredericksburg.

Compensation: $78,400 – $137,300 USD annually.

Benefits include health insurance, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.