Data Center Manager (AWS)

Amazon; Canton (MS); On-site; USD 70,700 - 123,600; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Medical, dental, vision

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Canton, MS is seeking an experienced Data Center Operations Lead to oversee a diverse team responsible for 24/7 availability, incident response, and performance metrics.

You will prioritize issues, manage staffing, mentor staff, and drive improvements in processes and automation to meet SLAs.

Competitive base salary with full benefits and RSUs. This role is on-site in Canton, MS.

Qualifications

• 2+ years in data center, network, or systems engineering.
• 2+ years of people management in a technical environment.

Responsibilities

• Lead and assign trouble tickets to technicians and operators.
• Oversee performance of a distributed data center team across locations.
• Develop career paths and update internal tools.
• Recruit and train data technicians to ensure staffing.
• Manage day-to-day operations, including queue management and 24/7 shift coverage.
• Drive process improvements, automation, and policy adherence to meet SLAs.

Skills

Data center operations

People management

Network engineering

Systems engineering

Job description

Key Job Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage performance of a diverse team of data center operation professionals across different locations
• Develop career paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangement and hardware logistics
• Act as subject matter expert across all aspects of data center operations
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvements in team process, technology innovation, and automation
• Manage large‑scale events (outages) and act as call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule, coordinating absences and vacations
• Maintain passion for service quality and continuously improve customer experience

A Day in the Life

Lead the team to ensure overall availability and reliability, meet or exceed defined service levels, manage shifts, and continuously drive operational excellence.

Basic Qualifications

• 2+ years of data center, network engineering, or systems engineering experience
• 2+ years of experience managing people in a technical environment

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repair
• Experience in technical writing in a relevant field
• Certifications in a relevant field (e.g., CCENT, Network+, CCNA)
• Behavioral interviewing and hiring experience
• Ability to work on a flexible schedule, including days, nights, and weekends

Benefits

The base salary range for this position is $70,700.00 – $123,600.00 annually. Package includes sign‑on payments and restricted stock units (RSUs). Comprehensive benefits include medical, dental, vision, prescription, basic life and accidental death & dismemberment insurance, supplemental life plans, employee assistance program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Location

Canton, MS, USA