Data Center Manager, DCO

Amazon Web Services (AWS); Sterling (VA); On-site; USD 78,400 - 137,300; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations. The role requires strategic thinking, mentoring, and sponsorship of projects, with hands-on involvement in hardware and network diagnostics and on-call rotations.

You will guide teams across locations, develop career paths, recruit and train staff, manage day-to-day operations, and ensure KPIs are met while delivering safe, reliable, and cost-efficient

Qualifications

• 4+ years IT experience or Bachelor’s degree in CS/engineering/math.
• 2+ years people management experience.
• 2+ years of operations and on-call support for data center facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals across locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective day-to-day data center operations including queue management and 24/7 shift arrangements.
• Act as subject matter expert across data center operations and quickly learn new areas.
• Ensure operational KPIs and metrics are measured and met.
• Inspire improvements in team processes, technology, and automation.
• Manage large-scale outages and serve as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend and oversee policies to meet SLAs.

Skills

People management

IT experience

Operations & on-call

Travel readiness

Education

Bachelor's degree in CS/engineering/math

Tools

System management tools

Client/server environments

Job description

Overview

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, networking and supply‑chain specialists, security experts, operations managers and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Key Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop career paths for the employees and make updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement and hardware logistics
• Act as subject matter expert across all aspects in data center operations or fast learn new ones
• Ensure all operational KPIs and metrics are measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage large‑scale events (outages) and act as the call leader
• Manage and improve workflows and throughput for data center operations
• Recommend, document and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain the on‑call schedule coordinating absences and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve the customer experience

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

Basic Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor’s degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants or production facilities

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or other networking security certifications
• Experience with system management tools and client/server environments

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.

The base salary range for this position is 78,400.00 – 137,300.00 USD annually. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, STERLING – 78,400.00 – 137,300.00 USD annually

Job ID: A10401891