Data Center Logistics Lead — IT Service Delivery

Milestone Technologies, Inc.; Altoona (IA); Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Milestone Technologies, Inc. is seeking a Logistics Lead to oversee inbound, outbound, deployment, and supply depot services across offices.

You will provide high-level technical assistance and ensure service levels align with client expectations, working closely with the Operations Manager and Service Delivery Leadership. The role requires 3+ years of leadership in IT service delivery or logistics, strong communication, and a proactive approach to process improvements in a fast-paced

Formación

• Bachelor's degree or equivalent work experience.
• Minimum 3 years of leadership experience in IT service delivery management or logistics.
• Experience interfacing with management is required.
• Proven project management experience.
• Strong communication and relationship-building skills.

Responsabilidades

• Coordinate, prioritize, and maintain optimal service execution toward client KPIs.
• Monitor service trends and report on performance.
• Escalation point for issues blocking logistics technicians.
• Manage inventory, inbound/outbound, and deployments at local sites.
• Lead process improvements and cross-functional collaboration.

Conocimientos

Leadership

IT Service Delivery

Logistics Management

Project Management

Communication

Educación

Bachelor's Degree or equivalent

Herramientas

MS Word

Excel

Teams

Descripción del empleo

Milestone Technologies, Inc. is seeking a Logistics Lead to oversee inbound, outbound, deployment, and supply depot services across offices.

You will provide high-level technical assistance and ensure service levels align with client expectations, working closely with the Operations Manager and Service Delivery Leadership. The role requires 3+ years of leadership in IT service delivery or logistics, strong communication, and a proactive approach to process improvements in a fast-paced