Data Center Logistics Lead

Milestone Technologies, Inc.; Altoona (IA); On-site; USD 85,000 - 110,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Logistics Lead to oversee inbound, outbound, deployment, and supply depot services across offices.

You will provide high-level technical assistance and ensure service levels align with client expectations, working closely with the Operations Manager and Service Delivery Leadership. The role requires 3+ years of leadership in IT service delivery or logistics, strong communication, and a proactive approach to process improvements in a fast-paced

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 3 years of leadership experience in IT service delivery management or logistics.
• Experience interfacing with management is required.
• Proven project management experience.
• Strong communication and relationship-building skills.

Responsibilities

• Coordinate, prioritize, and maintain optimal service execution toward client KPIs.
• Monitor service trends and report on performance.
• Escalation point for issues blocking logistics technicians.
• Manage inventory, inbound/outbound, and deployments at local sites.
• Lead process improvements and cross-functional collaboration.

Skills

Leadership

IT Service Delivery

Logistics Management

Project Management

Communication

Education

Bachelor's Degree or equivalent

Tools

MS Word

Excel

Teams

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Logistics Lead is responsible for overseeing the activities and responsibilities of the Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership and operations Management daily.

How You Will Make An Impact

• Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators
• Observe and report on service trends across individuals and the team as a whole
• The main point of escalation for issues that are blocking the Logistics Technicians
• Completing and supervising requests for materials and equipment
• Managing Inbound services and shipment deliveries to appropriate locations and remote end users
• Managing deployment to all local sites
• Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests
• Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success
• Oversees or conducts the initiation of monthly cycle counts and documentation that follows
• Categorize variances, track root causes, and follow up on remaining open tasks
• Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation
• Report trends and observations, actively participate, and lead root cause analysis to resolve issues
• Drives and reports on all process improvement gains in their area
• Works with their team and Operations Manager to identify and create process improvements
• Work with cross-functional teams to resolve issues and provide optimal service execution
• Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level
• Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators
• Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained

What You Need To Succeed

• Bachelor's Degree preferred or equivalent work experience
• Minimum 3 years of Leadership Experience with IT Service Delivery Management or Logistics environment
• Experience interfacing with management is required
• Successful project management experience
• Ability to establish relationships with Business Teams
• Strong Computer skills (MS Word, Excel, Teams)
• Familiar with common metrics used in the IT industry
• Excellent ticket management, verbal & written communication skills, combined with relentless follow-up
• Loves working in a team-oriented environment and is highly motivated to provide a positive user experience
• Open and transparent about weaknesses and strengths
• Independent critical and creative thinking
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.