Data Center Logistics Lead: Operational Excellence

Milestone-Technologie; Altoona (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

Milestone-Technologie in Altoona, IA is seeking a Logistics Lead to oversee the Logistics team across inbound, outbound, deployment, and depot services, ensuring high-level technical support and timely communication with Service Delivery Leadership. The role emphasizes KPI-driven operations, escalation management, inventory control, and cross-functional collaboration to deliver reliable service.

Strong leadership and IT service experience are essential in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 3 years of leadership in IT service delivery or logistics.
• Experience interfacing with management is required.
• Successful project management experience.
• Ability to establish relationships with business teams.
• Strong MS Word, Excel and Teams skills.
• Familiar with common IT metrics and dashboards.
• Excellent ticket management and communication with follow-ups.

Responsibilities

• Coordinate, prioritize, and maintain service execution toward client KPIs.
• Escalate blockers as main point of contact for Logistics Technicians.
• Manage inbound/outbound services and deployments to sites.
• Maintain inventory levels and conduct monthly cycle counts.
• Oversee inventory health and service quality across sites.
• Collaborate with Operations Manager on process improvements.
• Report trends and participate in root-cause analysis.
• Lead cross-functional projects with urgency and quality.
• Communicate daily on shortages or issues affecting service.
• Work with regional inventory control to maintain KPIs.

Skills

Leadership experience

Project management

Communication skills

Teamwork

Critical thinking

Independent thinking

Relationship building

Troubleshooting

Education

Bachelor's degree

Tools

MS Word

Excel

Teams

Job description

Milestone-Technologie in Altoona, IA is seeking a Logistics Lead to oversee the Logistics team across inbound, outbound, deployment, and depot services, ensuring high-level technical support and timely communication with Service Delivery Leadership. The role emphasizes KPI-driven operations, escalation management, inventory control, and cross-functional collaboration to deliver reliable service.

Strong leadership and IT service experience are essential in a fast-paced environment.