Data Center HVAC TB Service Manager

Johnson Controls, Inc.; Lubbock (TX); On-site; USD 89,000 - 125,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Truck-Based HVAC Service Manager for data centers. You will lead a regional team, oversee day-to-day service delivery, and ensure safe, high-quality performance with strong customer outcomes.

Responsibilities include planning dispatch, overseeing installations and inspections, and driving service growth while maintaining compliance and safety standards. A university degree and extensive HVAC leadership experience are preferred.

Qualifications

• Degree or equivalent experience in a technical field.
• 6+ years in HVAC service or field operations leadership.
• Experience supervising technicians or team leads.
• Strong knowledge of HVAC service operations, installations and inspections.

Responsibilities

• Provide day-to-day leadership and operational management for a truck-based HVAC service team.
• Plan and coordinate scheduling, dispatch, and field execution to meet service commitments and SLAs.
• Direct installation, inspection, and service work by Technicians and Technician Team Leads.
• Manage labor utilization, staffing, and resource allocation across the territory.
• Coach and develop team members to strengthen technical capability and customer communication.
• Partner with branch leadership to resolve issues and keep commitments to customers.
• Maintain safety, compliance, and quality across all service activities.

Skills

HVAC service ops

Team leadership

Scheduling & dispatch

Customer service

Safety compliance

Education

Bachelor's degree

Tools

Microsoft Office

Service management tools

Job description

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

HVAC Truck Based Service Manager - Data Centers

Johnson Controls is a global leader in smart, healthy and sustainable buildings. In this role, you will lead truck-based HVAC service operations for data center customers across a regional territory, helping ensure reliable service delivery, strong customer outcomes, and safe field execution.

Role Overview

This position oversees HVAC domain service operations in a defined territory and directly manages a small team of Technicians and/or Technician Team Leads. You will be accountable for day-to-day service execution, team performance, customer satisfaction, and the on-time, accurate delivery of installations, inspections, and service commitments in a data center environment.

Key Responsibilities

• Provide day-to-day leadership and operational management for a truck-based HVAC service team supporting data center customers.
• Plan and coordinate scheduling, dispatch, and field execution to meet service commitments, SLAs, and customer expectations.
• Direct the installation, inspection, and service work performed by Technicians and Technician Team Leads, ensuring quality, accuracy, and timely completion.
• Manage labor utilization, staffing needs, and resource allocation across the territory to support current demand and future growth.
• Monitor service performance, profitability, and operational metrics, including revenue, margin, forecasting accuracy, and cost control.
• Coach, develop, and support team members to strengthen technical capability, customer communication, and field productivity.
• Partner with branch leadership and cross-functional teams to resolve issues, remove barriers, and keep commitments to customers.
• Support safety, compliance, and policy adherence across all service activities.
• Maintain clear communication with customers regarding work status, follow-up actions, and service outcomes.
• Contribute to service growth through customer account support, Labor and Materials (L&M) execution, and planned service activity where applicable.

How You Will Do It

• You will take ownership of outcomes, holding yourself and the team accountable for safe, high-quality delivery and professional customer service.
• You will stay close to the work, remove obstacles quickly, and keep priorities focused on what matters most to the customer and the site.
• You will use clear follow-up, practical problem-solving, and candid communication to improve service performance every day.
• You will work as one team across technicians, leadership, and support functions, building trust and using different perspectives to reach strong decisions.
• Use workload planning, dispatch discipline, and regular field review to balance urgency, quality, and labor efficiency.
• Track service execution closely so inspections, installations, and repairs are completed accurately and on time.
• Develop team capability through coaching, feedback, and consistent expectations in the field.

Qualifications

• University degree or equivalent experience.
• Minimum 6 years of relevant experience in HVAC service, field operations, or a related technical service leadership role.
• Experience directly managing or supervising technicians, team leads, or similar field-based employees.
• Strong knowledge of HVAC service operations, including installation, inspections, troubleshooting, and customer support.
• Experience working with scheduling, dispatch, capacity planning, service coordination, or similar operational controls.
• Ability to manage service performance, customer expectations, and team priorities in a fast-paced environment.
• Strong communication, coaching, and problem-solving skills.
• Ability to work with Microsoft Office products and standard service management tools for reporting, planning, and documentation.
• Commitment to safety, compliance, and quality in a customer-facing field environment.

Nice to Have

• Experience supporting data center customers or other mission-critical environments.
• Experience managing Labor and Materials (L&M) activity, planned service agreements, or service account performance.
• Experience with forecasting, margin management, budgeting, or account-level service reporting.
• Background in building controls, mechanical systems, or a similar technical trade environment.

Why Join Us

At Johnson Controls, you will be part of a team that values safety, collaboration, and customer impact. This role offers the opportunity to lead a skilled field team, support critical customer operations, and contribute to the performance and growth of a regional service business.

HIRING SALARY RANGE: $89,400-125K (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual, group,and corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However, we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range, weencourage you to apply. To support an efficient and fair hiring process, we may usetechnology assisted tools, including artificial intelligence (AI), to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details, pleasevisit the About Us tab on the Johnson Controls Careers site athttps://jobs.johnsoncontrols.com/about-us