Data Center Field Operations Lead - Fiber & Cabling

Socket.dev; Santa Clara (CA); On-site; USD 101,000 - 106,000; Full time

Job summary

EOS IT Solutions is seeking a Data Center Field Operations Lead to oversee the infrastructure engineering team. You will direct installation, service, maintenance, and troubleshooting of low voltage cabling and fiber optics in data centers, ensuring safety, quality, and reliable connectivity.

The ideal candidate has 5+ years leading technical teams, strong knowledge of BICSI/NEC standards, and hands-on experience with DSX 5000 or OTDR testers.

Qualifications

• Associate degree or higher in a technology services/technical discipline, or equivalent work experience.
• 5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies.
• Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.

Responsibilities

• Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling.
• Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center.
• Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges.
• Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance.
• Oversee documentation and validate port maps, while providing advanced troubleshooting support.
• Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety.
• Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards.
• Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management.
• Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs).
• Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members.
• Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently.

Skills

Leadership

Fiber optics

Cable installation/termination

Project management

Customer service

Communication skills

Driver's license

Education

Associate degree or higher in a technology services/technical discipline

Equivalent work experience

Tools

DSX 5000 tester

OTDR tester

Job description

EOS IT Solutions is seeking a Data Center Field Operations Lead to oversee the infrastructure engineering team. You will direct installation, service, maintenance, and troubleshooting of low voltage cabling and fiber optics in data centers, ensuring safety, quality, and reliable connectivity.

The ideal candidate has 5+ years leading technical teams, strong knowledge of BICSI/NEC standards, and hands-on experience with DSX 5000 or OTDR testers.