Data center Desktop support CF2025

Techlink Systems; Memphis (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

TechLink Systems is seeking an On-Site Service Engineer in Memphis, TN to provide hands-on support for enterprise data center servers and hardware. The role emphasizes diagnosing, repairing, and maintaining server components in a customer-facing environment.

Candidates should have 3+ years of hands-on enterprise hardware experience, familiarity with Linux, and the ability to travel to customer sites. The position requires on-site work with potential on-call duties and occasional non-standard

Qualifications

• Minimum 3+ years of hands-on experience supporting enterprise servers or data center hardware.
• Experience physically working on server hardware (installing, removing, diagnosing, repairing).
• Experience replacing server components (memory, CPUs, power supplies, storage, NICs, GPUs).
• Experience with rack-mounted enterprise servers in data center or field service environments.
• Strong understanding of server hardware architecture and troubleshooting methods.
• Familiarity with Linux or similar operating systems.
• Ability to travel to customer sites and work on-call as needed.

Responsibilities

• Provide on-site support for Dell PowerEdge and other enterprise servers.
• Diagnose and resolve hardware failures to minimize downtime.
• Perform hardware installation, removal, and replacement.
• Troubleshoot BIOS/firmware, OS, and hardware diagnostics.
• Document service activities and resolutions clearly.
• Escalate complex issues and participate in on-call rotations.

Skills

Hands-on troubleshooting

Customer-facing

Linux familiarity

Communication

On-call readiness

Travel readiness

Independent work

Education

Associate’s or Bachelor’s degree in IT/CS

Tools

iDRAC

Server management tools

RAID/HBA utilities

Job description

Job Description

Job Description

** Job Title: Service Engineer – Memphis, TN**
** Location : Memphis, TN (onsite)**
** Contract Duration: Contract until 04/16/2027**
** Work Hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.**

On‑Site Service Engineer – Data Center / Server Hardware
Seeking an experienced On‑Site Service Engineer (OSE) to provide hands‑on support for enterprise data center servers and hardware environments, including next‑generation AI infrastructure.
This is a hands‑on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer‑facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

** What You’ll Do**

• Provide on‑site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands‑on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on‑call rotations and provide extended coverage as required

** What You Bring – Required**

• 3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands‑on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer‑facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules

** Preferred Qualifications**

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

** Important Note**
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.