Data Center Delivery Manager: 24x7 Ops Lead

K&K Talents; Albany (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

K&K Talents is seeking a Service Delivery Manager for a client in the United States. The role oversees a site cluster of 90–100 field staff operating 24x7, acting as the primary contact for site and programme leads.

You will lead Tech Leads, Auditors and Network Engineers, ensure audit plans and QA targets are met, and coordinate with PMO, Travel and Admin to optimize crew movements while driving safety and performance.

Qualifications

• 10+ years in data center, network or field operations
• 5+ years managing field teams of 50+ across shifts
• Hands-on experience with hyperscaler data center build-outs/ops
• Willing to be based at/move between US data center sites
• Preferred: PMP, ITIL or Lean; OSHA 30; BICSI or fiber certs

Responsibilities

• Lead the cluster's Tech Leads, Senior Auditors, Auditors and Lead Network Engineers across day, swing and night shifts.
• Deliver the audit plan for each site: coverage, throughput and evidence quality to the client's audit specification.
• Maintain QA re-audit pass rate (≥98%) and address rework and gaps.
• Run site rhythm: shift handovers, daily huddles, discrepancy triage, weekly reviews.
• Plan and execute site rotations with PMO, Travel and Admin to avoid idle time.
• Own people: rosters, overtime, attrition, performance, coaching and career paths to Tech Lead.
• Collaborate with EHS lead and site safety officers; stop work when unsafe.
• Report cluster KPIs, risks and staffing to Senior SDM and PMO; follow escalation paths.
• Support 6-month success metrics: audit KPI targets, safety incidents, attrition, and site moves.
• Note: US work authorization required; visa sponsorship not provided.

Skills

Data center operations

Field team leadership

24x7 operations

KPIs and dashboards

Shift management

Client escalation handling

Travel between sites

PMP/ITIL/Lean (preferred)

Safety and EHS awareness

Job description

K&K Talents is seeking a Service Delivery Manager for a client in the United States. The role oversees a site cluster of 90–100 field staff operating 24x7, acting as the primary contact for site and programme leads.

You will lead Tech Leads, Auditors and Network Engineers, ensure audit plans and QA targets are met, and coordinate with PMO, Travel and Admin to optimize crew movements while driving safety and performance.