Data Center Service Delivery Manager

K&K Talents; Albany (OH); Presencial; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

K&K Talents is seeking a Service Delivery Manager for a client in the United States. The role oversees a site cluster of 90–100 field staff operating 24x7, acting as the primary contact for site and programme leads.

You will lead Tech Leads, Auditors and Network Engineers, ensure audit plans and QA targets are met, and coordinate with PMO, Travel and Admin to optimize crew movements while driving safety and performance.

Formación

• 10+ years in data center, network or field operations
• 5+ years managing field teams of 50+ across shifts
• Hands-on experience with hyperscaler data center build-outs/ops
• Willing to be based at/move between US data center sites
• Preferred: PMP, ITIL or Lean; OSHA 30; BICSI or fiber certs

Responsabilidades

• Lead the cluster's Tech Leads, Senior Auditors, Auditors and Lead Network Engineers across day, swing and night shifts.
• Deliver the audit plan for each site: coverage, throughput and evidence quality to the client's audit specification.
• Maintain QA re-audit pass rate (≥98%) and address rework and gaps.
• Run site rhythm: shift handovers, daily huddles, discrepancy triage, weekly reviews.
• Plan and execute site rotations with PMO, Travel and Admin to avoid idle time.
• Own people: rosters, overtime, attrition, performance, coaching and career paths to Tech Lead.
• Collaborate with EHS lead and site safety officers; stop work when unsafe.
• Report cluster KPIs, risks and staffing to Senior SDM and PMO; follow escalation paths.
• Support 6-month success metrics: audit KPI targets, safety incidents, attrition, and site moves.
• Note: US work authorization required; visa sponsorship not provided.

Conocimientos

Data center operations

Field team leadership

24x7 operations

KPIs and dashboards

Shift management

Client escalation handling

Travel between sites

PMP/ITIL/Lean (preferred)

Safety and EHS awareness

Descripción del empleo

K&K Talents is an international recruitment agency that has been providing technical resources globally since 1993. This position is with one of our clients in the United States, which is actively hiring candidates to expand its team.

Title: Service Delivery Manager – SDM

Location: Albany, Ohio

Employment Type: Full-time Permanent / C2C

Role:

Accountable for delivery, quality, safety and people across a site cluster of roughly 90–100 field staff running 24x7. The primary point of contact for the client's site and programme leads in that cluster.

Responsibilities:

• Lead the cluster's Tech Leads, Senior Auditors, Auditors and Lead Network Engineers across day, swing and night shifts.
• Deliver the audit plan for each site: coverage, throughput and evidence quality to the client's audit specification.
• Hold quality: QA re-audit pass rate of at least 98%; act fast on rework, method gaps and weak shifts.
• Run the site rhythm: shift handovers, daily huddles, discrepancy triage with the client's design and DCIM owners, weekly reviews.
• Plan and execute site rotations with PMO, Travel and Admin, so crews move without idle time.
• Own people: rosters, overtime approval, attrition, performance, coaching and career paths to Tech Lead.
• Work with the EHS lead and site safety officers; stop work when it is not safe.
• Report cluster KPIs, risks and staffing to the Senior SDM and PMO; escalaton per the defined escalation path.

Required Skills:

• 10+ years in data center, network or field operations; 5+ years managing field teams of 50+ across shifts.
• Hands-on experience in hyperscaler data center build-outs or operations: structured cabling, fiber, rack and network turn-up, QA / QC.
• Has run 24x7 operations and handled client escalations on live sites.
• Data-driven: runs a site on KPIs, dashboards and logs.
• Willing to be based at, and move between, client data center sites in the US.
• Preferred: PMP, ITIL or Lean; OSHA 30; BICSI or fiber certifications.

How we will measure success (first 6 months)

• Cluster audit KPIs at target: QA re-audit pass rate at least 98%; evidence and log completeness at least 99%.
• Zero recordable safety incidents; zero client-raised SEVs from our work.
• Shift coverage at plan; 30-day attrition below plan.
• Site moves completed with no unplanned idle crew days.

Note: Applicants for employment in the United States should possess work authorisation, which does not require sponsorship by the employer for a visa.