Data Center CoE - Sr. Field Service Technician

ABB; Alabama; Hybrid; USD 96,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Job summary

ABB söker fältserviceingenjör med fokus på start-up, commissioning och efter-start-fieldstjänster inom datacenter-marknaden i Electrification Services för USA. Rollen kräver omfattande resor och arbete på kunders platser över hela landet samt uppfyller säkerhets- och kvalitetstandarder.

Positionen innebär ledning av on-site kundengagemang, snabb serviceleverans och möjligheten att identifiera förbättringar i system och processer samt att dokumentera och tillhandahålla teknisk rådgivning till

Qualifications

• Progressive electrical engineering experience
• Advanced electrical design expertise
• Comprehensive code and standards knowledge
• Strong communication capabilities
• Analytical and quality-driven mindset
• Cross-functional collaboration
• Leadership and project oversight
• Technical software proficiency
• Preference will be given to specific ABB/Siemens tools
• Language and work authorization in the United States

Responsibilities

• Lead on-site customer engagement
• Execute service work with urgency
• Identify system and operational improvements
• Communicate service opportunities to account teams
• Coordinate site preparation and subcontractors
• Perform advanced field service tasks
• Ensure materials and equipment readiness
• Drive continuous improvement initiatives
• Complete technical documentation
• Provide technical consulting and mentorship
• Perform duties in Power Delivery & Electrification
• Champion safety and compliance

Skills

Electrical engineering

Strong communication

Analytical mindset

Cross-functional collaboration

Leadership

Education

HS diploma/GED + 10+ years experience

Associate/trade certification + 8+ years

Bachelor’s degree + 5+ years

Tools

MS Office

Google Suite

BIM

Compass

CxAlloy

Procore

Emerson RX3i/Proficy

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Service Manager

__

In this role you will be responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines.

Remote in the US

This is a highly travel-intensive position requiring extensive nationwide travel to customer locations across the United States. Success in this role requires the ability and willingness to spend significant time traveling and working at customer sites. Candidates seeking limited travel should carefully consider this requirement before applying. Comprehensive travel accommodations, lodging, and per diem are provided.

CORE RESPONSIBILITIES

• Lead on‑site customer engagement — Serve as ABB’s primary representative, ensuring strong communication, professionalism, and customer satisfaction.
• Execute service work with urgency — Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution.
• Identify system and operational improvements — Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
• Communicate service opportunities — Capture and relay upgrade, service, and modernization opportunities to internal account teams.
• Coordinate site preparation and subcontractors — Prepare job sites, support project teams, and oversee subcontractor activities.
• Perform advanced field service tasks — Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
• Ensure materials and equipment readiness — Prepare material lists and verify availability and quality of all required parts and tools.
• Drive continuous improvement initiatives — Recommend and implement improvements to processes, products, and service delivery.
• Complete technical documentation — Produce accurate reports, test records, and customer‑signed documentation for all assignments.
• Provide technical consulting and mentorship — Act as a subject‑matter expert, coach colleagues, support certifications, and train customers.
• Perform duties in Power Delivery & Electrification — Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
• Champion safety and compliance — Uphold ABB’s safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Qualifications:

• Progressive electrical engineering experience — HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor’s with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.
• Advanced electrical design expertise — Advanced theoretical experience across all aspects of electrical design.
• Comprehensive code and standards knowledge — Strong knowledge of NEC, safety codes, regulations, and QA requirements.
• Strong communication capabilities — Excellent oral and written communication skills for technical and non‑technical audiences.
• Analytical and quality‑driven mindset — Proven ability to analyze issues, improve processes, and drive quality outcomes.
• Cross‑functional collaboration — Able to work effectively with maintenance teams, engineering groups, and management stakeholders.
• Leadership and project oversight — Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.
• Technical software proficiency — Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore.
• Preference will be given — Preference will be given to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration.
• Language and work authorization — Must be fluent in written and conversational English and currently authorized to work and live in the United States.

Why ABB? What's in it for you:

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $46 per hour to $65 per hour USD.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

Är du redo att göra skillnad?

Ansök idag eller besök https://www.abb.com för att lära dig mer om hur våra lösningar påverkar hela världen.