Data Center Administrator

athenahealth; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Data Center Engineering Team. This role offers the chance to manage the entire lifecycle of critical hardware while ensuring optimal operations in a dynamic environment. You will be responsible for troubleshooting, maintaining, and improving data center operations, contributing to a culture of teamwork and innovation. With a focus on creating a thriving ecosystem for sustainable healthcare, this position promises to be both challenging and rewarding. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Benefits

Commuter Support

Tuition Reimbursement

Collaborative Workspaces

Dog-Friendly Offices

Qualifications

• 5+ years in a production data center environment.
• Deep understanding of server components and repair.

Responsibilities

• Manage lifecycle of servers, storage, and network equipment.
• Diagnose and resolve connectivity problems in the data center.

Skills

Troubleshooting

Server Management

Data Center Operations

Hardware Repair

Linux Command Line

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

**This is a 100% onsite position at our data center in Ashburn VA; Shift is 8 AM – 4 PM**

athenahealth, Inc. is a web-based practice management and electronic health record (EHR) software product, maintaining thousands of servers, petabytes of storage, and the entire infrastructure that supports them. The Data Center Engineering Team (DCEng) is responsible for the entire lifecycle of the physical devices and environmental conditions in our data centers, involving communication with vendors and internal teams to coordinate and execute various maintenance tasks required to support and grow athenahealth and the operational teams.

We need talented individuals to bring their technical expertise, creative thinking, and enthusiasm to help us support and grow this complex environment.

Responsibilities Include:

• Share responsibility for 24x7 support of data center specific issues with other local team members.
• Manage the entire lifecycle of servers, storage, and network equipment within the facility, including receiving, racking, maintenance, and recycling.
• Work closely with operations teams and vendors to ensure all server, storage, and networking equipment is operating optimally
  • Coordinate and execute the replacement of failed components.
  • Coordinate, communicate, and supervise facility maintenance.
• Perform daily walkthroughs of the facility to ensure no equipment error lights or inventory discrepancies.
• Ensure the data center, office, and storage space is spotless at all times.
• Ensure our cable management meets department standards and enforce environment policies.
• Diagnose, troubleshoot, and resolve hardware or other network and physical connectivity problems.
• Act as the first responder for all technical and facility-related issues within the data center.
• Participate in problem-solving and process improvement actions related to data center operations.
• Work with team members on high-level planning, design, and documentation projects related to power, cooling, layer 1 networking, and policies.
• Provide remote hands support on physical server, network, and telecommunications equipment for multiple groups.
• Establish and maintain relationships with data center facility manager/team.
• Contribute to the DCEng knowledge base, documentation, and culture.

Experience Required:

• 5+ years’ experience in a production data center environment.
• Understanding of data center power and cooling infrastructure components.
• Deep understanding of server components and repair.
• Ability to troubleshoot Dell and HP server hardware, opening support cases with vendors as needed.
• Ability to lift equipment up to 50 lbs.
• Basic understanding of power and cooling systems in data environments.
• Basic understanding of the Linux command line interface.

About athenahealth

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
• Our Location: This role is ideally located in our Ashburn, VA data center.
• Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success depends on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative workspaces, and dog-friendly offices - just to name a few.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [e-mail] for assistance.

https://www.athenahealth.com/careers/equal-opportunity