Data and Civic Innovation Analyst

Digitailor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

The New York City Mayor’s Office is seeking a detail-oriented professional to join the Innovation Team. You will support data-driven policy research, stakeholder reporting, and cross-agency coordination to improve city services.

This role emphasizes human-centered design, rapid prototyping, and clear communication of insights. You will work with analysts, policy teams, and city partners to map processes, collect data, and develop actionable plans.

Qualifications

• Bachelor’s degree required in a related field.
• 3+ years in project management support, policy research, or data analysis in public or civic sectors.
• Strong data fluency and communication skills.

Responsibilities

• Maintain project tracking logs, prepare data-driven reports for stakeholders.
• Support qualitative and quantitative research workstreams and policy synthesis.
• Collect, analyze, and visualize data to identify trends and insights.
• Assist with co-design workshops and document user journeys.
• Participate in rapid prototyping and testing of interventions.
• Map workflows and identify bottlenecks for cross-agency improvements.
• Support inter-agency collaboration and risk mitigation.
• Help with performance monitoring and pilot evaluations.
• Contribute to change management and capacity building.

Skills

Data analysis

Data visualization

SQL

Tableau

PowerBI

Python/R

Project management software

User journey mapping

Presentation design

Education

Bachelor's Degree

Tools

Tableau

PowerBI

R

Python

Project management software

Job description

Job Description The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page. The Team You’ll Work With: The Office of the First Deputy ensures that City government runs efficiently and focuses on many of the administration’s top priorities – from creating opportunities for young people to strengthening the city’s civic infrastructure – the office works in partnership with stakeholders inside and outside of city government to develop, scale, coordinate, and deliver policies, plans, and operations in an equitable and sustainable way. The Innovation Team (I-team), within the Office of the First Deputy, focuses on mapping systems, identifying pain points, conducting user engagement, research, and rapid prototyping to develop novel, human-centered solutions for NYC's complex challenges. The I-Team works in close partnership with the Efficiency Team (E-team) to ensure that newly tested concepts and prototype solutions can be effectively integrated, scaled, and implemented across city agencies. While the I-team identifies system friction points, designs interventions, and conducts qualitative and quantitative research, in certain projects it collaborates directly with the E-team's agency integrators and systems experts to transition these innovations into sustainable operational practices and citywide policies.

Responsibilities

• Maintain project tracking logs, track and report on detailed project plans, and prepare data-driven presentations, reports, and executive summaries for senior internal and external stakeholders.
• Provide direct operational and analytical support for qualitative and quantitative research workstreams, including background research, policy synthesis, and data collection.
• Collect, analyze, and visualize quantitative and qualitative data to identify trends, draw actionable insights, and develop detailed, data-driven project plans.
• Support ideation and co-design workshops by preparing workshop materials, capturing insights, mapping user journeys, synthesizing feedback, and documenting pain points.
• Participate in rapid prototyping and testing efforts, helping to create low-fidelity prototypes, collect user feedback, and refine proposed interventions.
• Map complex administrative systems, service delivery workflows, and agency interactions to identify cross-cutting change management needs, operational bottlenecks, and opportunities for streamlining processes.
• Help drive inter-agency collaboration to build buy-in, proactively identify and mitigate risks, and problem-solve execution issues as they arise.
• Collaborate with the E-Team to gather baseline data, document operational requirements, and ensure seamless integration and resource optimization.
• Support performance monitoring by tracking key metrics and assisting with the evaluation of pilot projects and prototype outcomes.
• Assist with change management efforts, helping agency partners build capacity and adapt internal processes to support long-term adoption of new workflows.

About You

You will be a part of the Innovation Team and exemplify the following:

• You are a curious, detail-oriented problem-solver with strong data and process fluency and a passion for public service, design thinking, and civic innovation.
• You are a structured thinker able to quickly build content knowledge in new policy or operational areas, translate complex issues for diverse audiences, and juggle multiple, competing priorities.
• You possess excellent written and verbal communication skills, with experience drafting summaries, slide decks, and project documentation.
• You have strong organizational skills, with a proven ability to manage multiple tasks, track project milestones, and support cross-functional teams in a fast-paced environment.
• You demonstrate empathy in engaging diverse stakeholders, community members, and public sector personnel.
• You are comfortable navigating ambiguity.

Minimum Required

Qualifications

• Bachelor's Degree required (degrees in Public Policy, Urban Planning, Business Administration, Design, Social Sciences, Information Systems, or a related field preferred).
• 3+ years of professional experience in project management support, policy research, civic innovation, human-centered design, or data analysis in government, non-profit, or consulting settings.
• Technical

Skills

Proficiency in data analysis and visualization tools (e.g., SQL, Tableau, PowerBI, or R/Python), project management software, user journey mapping tools, and presentation design.