Data and Civic Innovation Analyst

City of New York; New York (NY); On-site; USD 70,000 - 105,000; Full time

Job summary

City of New York is seeking a Data and Civic Innovation Analyst to support the full innovation cycle for city governance. You will help teams understand municipal challenges, collect and analyze data, and design data-driven interventions with stakeholders across agencies.

You will map workflows, prepare materials for workshops, and assist in testing prototypes while tracking metrics and outcomes to guide citywide improvements.

Qualifications

• Bachelor's degree in public policy, urban planning, business administration, design, social sciences, information systems, or related field.
• 3+ years of professional experience in project management support, policy research, civic innovation, or data analysis in government, non-profit, or consulting settings.
• Proficiency in data analysis and visualization tools (SQL, Tableau, Power BI, Python or R).
• Strong written and verbal communication skills and ability to translate complex issues for diverse audiences.

Responsibilities

• Maintain project tracking logs, track detailed project plans, and prepare data-driven presentations for stakeholders.
• Provide operational and analytical support for qualitative and quantitative research.
• Collect, analyze, and visualize data to identify trends and develop detailed project plans.
• Support ideation workshops by preparing materials and capturing insights.
• Assist with rapid prototyping and testing, collecting user feedback.
• Map complex administrative systems and workflows to identify improvement opportunities.
• Collaborate with inter-agency teams to build buy-in and mitigate risks.
• Support performance monitoring by tracking metrics and evaluating pilot outcomes.
• Help with change management to adopt new workflows.

Skills

Data analysis

Data visualization

Project management

Policy research

Education

Bachelor's degree in Public Policy/Urban Planning/Business Administration/Design/Social Sciences/Information Systems

Tools

SQL

Tableau

Power BI

Python/R

Job description

The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With: The Office of the First Deputy ensures that City government runs efficiently and focuses on many of the administration’s top priorities – from creating opportunities for young people to strengthening the city’s civic infrastructure – the office works in partnership with stakeholders inside and outside of city government to develop, scale, coordinate, and deliver policies, plans, and operations in an equitable and sustainable way.

The Innovation Team (I-team), within the Office of the First Deputy, focuses on mapping systems, identifying pain points, conducting user engagement, research, and rapid prototyping to develop novel, human-centered solutions for NYC's complex challenges. The I-Team works in close partnership with the Efficiency Team (E-team) to ensure that newly tested concepts and prototype solutions can be effectively integrated, scaled, and implemented across city agencies. While the I-team identifies system friction points, designs interventions, and conducts qualitative and quantitative research, in certain projects it collaborates directly with the E-team's agency integrators and systems experts to transition these innovations into sustainable operational practices and citywide policies.

The Problems You’ll Solve: As a Data and Civic Innovation Analyst, you will provide critical support across all phases of the innovation cycle. You will assist project leaders and multidisciplinary team members in understanding complex municipal challenges and testing creative solutions.

Responsibilities include:

• Maintain project tracking logs, track and report on detailed project plans, and prepare data-driven presentations, reports, and executive summaries for senior internal and external stakeholders.
• Provide direct operational and analytical support for qualitative and quantitative research workstreams, including background research, policy synthesis, and data collection.
• Collect, analyze, and visualize quantitative and qualitative data to identify trends, draw actionable insights, and develop detailed, data-driven project plans.
• Support ideation and co-design workshops by preparing workshop materials, capturing insights, mapping user journeys, synthesizing feedback, and documenting pain points.
• Participate in rapid prototyping and testing efforts, helping to create low-fidelity prototypes, collect user feedback, and refine proposed interventions.
• Map complex administrative systems, service delivery workflows, and agency interactions to identify cross-cutting change management needs, operational bottlenecks, and opportunities for streamlining processes.
• Help drive inter-agency collaboration to build buy-in, proactively identify and mitigate risks, and problem-solve execution issues as they arise.
• Collaborate with the E-Team to gather baseline data, document operational requirements, and ensure seamless integration and resource optimization.
• Support performance monitoring by tracking key metrics and assisting with the evaluation of pilot projects and prototype outcomes.
• Assist with change management efforts, helping agency partners build capacity and adapt internal processes to support long-term adoption of new workflows.

About You:

• You are a curious, detail-oriented problem-solver with strong data and process fluency and a passion for public service, design thinking, and civic innovation.
• You are a structured thinker able to quickly build content knowledge in new policy or operational areas, translate complex issues for diverse audiences, and juggle multiple, competing priorities.
• You possess excellent written and verbal communication skills, with experience drafting summaries, slide decks, and project documentation.
• You have strong organizational skills, with a proven ability to manage multiple tasks, track project milestones, and support cross-functional teams in a fast-paced environment.
• You demonstrate empathy in engaging diverse stakeholders, community members, and public sector personnel.
• You are comfortable navigating ambiguity.

Minimum Required Qualifications:

• Bachelor's Degree required (degrees in Public Policy, Urban Planning, Business Administration, Design, Social Sciences, Information Systems, or a related field preferred).
• 3+ years of professional experience in project management support, policy research, civic innovation, human-centered design, or data analysis in government, non-profit, or consulting settings.
• Technical Skills: Proficiency in data analysis and visualization tools (e.g., SQL, Tableau, PowerBI, or R/Python), project management software, user journey mapping tools, and presentation design.

Minimum Qualifications

1. Do you have a baccalaureate degree from an accredited college or university?
2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?
4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.