Data Analytics Manager

Total System Services; Cincinnati (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

Global Payments is seeking a Portfolio Analytics Director to lead our Global SMB analytics team and shape the analytics roadmap. Build capabilities, drive collaboration, and prioritize initiatives to maximize customer value and revenue.

You will work with senior leaders to translate business challenges into analytical solutions, using SQL, Python and predictive modeling to optimize segmentation, cross-selling and retention across the customer portfolio.

Qualifications

• Experience leading analytics teams and setting priorities.
• Ability to translate commercial challenges into analytical priorities.
• Strong background in customer value optimization and revenue impact.

Responsibilities

• Lead, develop and inspire a team of analytics professionals; set priorities and culture.
• Set analytics strategy and roadmap to increase customer value, adoption and revenue.
• Guide segmentation, predictive modeling, and test-and-learn programs for cross-sell and retention.
• Partner with senior stakeholders to translate business problems into analytical priorities and actionable insights.
• Oversee quality and impact of analytics work using transactional/financial data and automation.

Skills

Analytics leadership

SQL

Python

Predictive modeling

Segmentation

Test-and-learn

Cross-selling

Retention

Education

Statistics/Mathematics/CS/Engineering/Finance degree

Tools

Snowflake

APIs

Salesforce CRM

Job description

Job Description

* At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Portfolio Analytics Director to join our ever-evolving Global SMB team and help shape the future of global commerce.

What you'll own

• Lead, develop and inspire a team of analytics professionals, setting clear priorities, building capabilities and creating a culture of collaboration, curiosity and accountability.


• Set the analytics strategy and roadmap for the existing customer portfolio, ensuring the team focuses on opportunities that increase customer value, product adoption, engagement, retention and revenue.


• Guide the team in developing customer segmentation, predictive models, test-and-learn programs and optimization strategies focused on cross-selling, retention, dormancy reactivation and attrition reduction.


• Serve as a senior analytics partner to business leaders, translating commercial challenges into analytical priorities and turning complex insights into clear strategies and recommendations.


• Oversee the quality, scalability and effectiveness of the team’s analytical work, including the use of transactional and financial data, SQL- and Python-based analysis, automation and performance measurement.

What you'll bring

• Proven experience leading and developing analytics teams, including setting priorities, managing performance, coaching talent and building strong analytical capabilities.


• Strong commercial analytics experience focused on customer value optimization, cross-selling, retention and engagement, ideally within payments, financial services or an SME environment.


• A track record of partnering with senior stakeholders to define business problems, shape analytical solutions and translate insights into measurable commercial outcomes.


• Strong understanding of advanced analytics, including SQL, Python, segmentation, predictive modeling and test-and-learn methodologies, with the ability to provide direction and challenge technical approaches rather than personally execute every analysis.


• A bachelor's or master's degree in Statistics, Mathematics, Computer Science, Engineering, Finance or a related discipline.

It's a bonus if you have

• Experience leading teams working with Snowflake, APIs and modern data platforms.


• Experience integrating data and analytics solutions with Salesforce CRM.


• Knowledge of the payments industry, small and medium-sized businesses, and existing-customer management strategies.

You'll bring an entrepreneurial mindset, move comfortably in a fast-paced environment and maintain a strong focus on execution across multiple priorities. As a people leader, you'll create clarity for your team, empower individuals to make decisions and build strong partnerships across the business. You'll think like a client by ensuring analytics starts with customer and commercial needs, act like an owner by taking accountability for your team’s outcomes, and win as one team by bringing people together to turn insight into action.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

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EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.