Identity & Access Engineer (Hybrid)

News Corp; Princeton (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Healthcare plans

Paid time off

Retirement plans

Education benefits

Family care benefits

Commuter transit program

Subscription discounts

Employee referrals

Job summary

Dow Jones is seeking a Customer Support Analyst based in New Jersey to join the Identity & Access team. You will provide high-level telephone and email support for Dow Jones products, respond to inquiries, resolve issues, and follow procedures from start to finish.

You will work with internal teams and vendors to resolve SSO login failures, assist with account linking and access permissions, and document troubleshooting steps while staying current with product training.

Qualifications

• 2+ years of customer service experience.
• Strong verbal and written communication.
• Ability to follow troubleshooting steps and log interactions in Salesforce.
• Knowledge of IP networking and HTTP/XML.
• Experience in a call center environment (preferred).
• Bachelor's degree or related work experience.

Responsibilities

• Provide high-level telephone and email support on Dow Jones products and services.
• Respond to inquiries from clients and internal teams.
• Resolve customer issues while maintaining excellent service.
• Follow procedures from start to resolution.
• Assist users with account linking and authentication issues.
• Document troubleshooting steps and resolutions.
• Collaborate with internal teams and vendors to resolve issues.

Skills

Communication

Problem solving

Technical proficiency

Salesforce (log interactions)

IP networking

Education

Bachelor's degree

Tools

Salesforce

Job description

Dow Jones is seeking a Customer Support Analyst based in New Jersey to join the Identity & Access team. You will provide high-level telephone and email support for Dow Jones products, respond to inquiries, resolve issues, and follow procedures from start to finish.

You will work with internal teams and vendors to resolve SSO login failures, assist with account linking and access permissions, and document troubleshooting steps while staying current with product training.