Data Analyst - Ops Analytics & Dashboards

Amazon; Nashville (TN); On-site; USD 57,859,000 - 88,166,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

401(k) matching

Job summary

Amazon is seeking a Data Analyst for the TOM Central Programs Analytic Insights team in Nashville. You will design, build, and optimize dashboards, metrics, and analytical solutions to support middle-mile operations and leadership reporting.

You will partner with program managers to define KPIs, develop measurement frameworks, and automate data pipelines to improve data accuracy and reduce manual work. The role involves analyzing large transportation datasets, conducting root-cause analyses, and

Qualifications

• Bachelor's degree or equivalent.
• Knowledge of a modern programming language (Ruby, Java, Python, or C#).
• Experience using data to drive root cause elimination and process improvement.
• Experience using data and metrics to drive improvements.

Responsibilities

• Design, build, and maintain dashboards and reports using Amazon QuickSight and other BI tools to support TOM operational metrics and leadership reporting.
• Analyze large-scale transportation operations datasets to identify trends, anomalies, and opportunities for operational improvement.
• Partner with program managers and operational stakeholders to define KPIs, establish measurement frameworks, and ensure consistent metric accountability.
• Develop and automate data pipelines, ETL processes, and reporting workflows to improve data accuracy and reduce manual effort.
• Implement and maintain AI-powered tools and automation to streamline data intake triage, stakeholder reporting, and operational analytics.
• Perform root cause analysis on metric variances and present findings with actionable recommendations to leadership.
• Ensure data integrity and quality across TOM dashboards by defining and enforcing data standards and validation processes.
• Support Weekly Business Reviews (WBRs) and other leadership mechanisms by preparing data-driven insights and variance callouts.
• Collaborate cross-functionally with various teams to translate business requirements into analytical solutions.
• Create and maintain documentation for data sources, metric definitions, data lineage, and standard operating procedures.

Job description

Amazon is seeking a Data Analyst for the TOM Central Programs Analytic Insights team in Nashville. You will design, build, and optimize dashboards, metrics, and analytical solutions to support middle-mile operations and leadership reporting.

You will partner with program managers to define KPIs, develop measurement frameworks, and automate data pipelines to improve data accuracy and reduce manual work. The role involves analyzing large transportation datasets, conducting root-cause analyses, and