Data Analyst I: CX Insights & Analytics (Onsite)

Uber; Sunnyvale (CA); On-site; USD 113,000 - 125,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Various benefits

Job summary

Uber in Sunnyvale, CA is seeking a Data Analyst I to generate granular insights into user behavior and engagement, partnering with Program Managers and Operations to bring structure to data workflows and make findings actionable.

Base salary USD 113,000–125,000 per year. Eligible for a bonus program, equity awards, 401(k), and various benefits. The role focuses on automated reporting, dashboards, and data-driven decision support.

Qualifications

• 1+ year of work experience in Analytics, BI, or related field.
• 3+ years in a data analytics/BI/quantitative role.
• 3+ years of SQL experience across large datasets.
• Hands-on Python for data analysis including Pandas/NumPy.
• Experience building automated, real-time reporting and dashboards (Looker Studio/Tableau).
• Familiarity with LLMs and Generative AI for data workflows.
• GCP experience; Google Apps Script/Colab/Sheets/Slides for workflows.
• Background in CX analytics (CSAT, incident attribution, support data).
• Experience partnering with PMs/Operations across time zones.

Responsibilities

• Partner with Program Managers and Operations to add structure and actionable insights to complex user-experience data workflows.
• Support incidents/outages and build attribution logic around user impact.
• Measure what matters, identify gaps, and guide decisions with data.
• Translate insights from support conversations into improved product adoption and opportunities for improvement.

Skills

SQL

Python

Pandas

NumPy

Plotly

Looker Studio

Tableau

LLMs

Generative AI

GCP

Google Apps Script

Google Colab

Google Sheets

Google Slides

A/B tests

CX analytics

CSAT

Tools

SQL

Python

Pandas

NumPy

Plotly

Looker Studio

Tableau

LLMs

Generative AI

Google Cloud Platform

Google Apps Script

Google Colab

Google Sheets

Google Slides

A/B tests

Job description

Uber in Sunnyvale, CA is seeking a Data Analyst I to generate granular insights into user behavior and engagement, partnering with Program Managers and Operations to bring structure to data workflows and make findings actionable.

Base salary USD 113,000–125,000 per year. Eligible for a bonus program, equity awards, 401(k), and various benefits. The role focuses on automated reporting, dashboards, and data-driven decision support.