Data Analyst (ADMINISTRATOR III SUPERVISOR)

State of Maryland; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

The State of Maryland seeks a Data Analyst to join the Family Investment Administration, responsible for performing data analysis and supporting decision-making processes. Key responsibilities include data management, visualization, and performance metric presentations to leadership. Applicants should possess strong analytical skills and relevant experience with business intelligence tools.

Benefits

Health insurance

Dental and vision plans

Annual leave

Sick leave

Parental leave

Pension

Telework options

Qualifications

• Six years of administrative or professional experience required.
• Experience with business intelligence applications required.
• Ability to analyze and visualize complex datasets.

Responsibilities

• Identify trends in customer outcomes and employee productivity.
• Clean and organize datasets for report generation.
• Support data-driven decision making through analysis.

Skills

Data analysis

Data visualization

Problem-solving

Project management

Education

High school diploma or equivalent

Bachelor's degree

Master's degree

Tools

Tableau

Microsoft Power BI

QLIK

R

Excel

Job description

Introduction

�
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

�
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�

GRADE

18

LOCATION OF POSITION

Baltimore City Department of Social Services
Family Investment Administration
1910 N Broadway Street
Baltimore, MD 21213

Main Purpose of Job

This position is an essential component of the FIA Data Analytics and Performance team.�The Data Analyst works under the leadership of the Data Analytics and Performance Officer, performing actions as well as data and programming evaluations to ensure that proper controls are implemented and maintained to measure performance. The Data Analyst completes data collecting, data administration, and advanced data analysis for�Family Investment Administration (FIA) projects while also contributing to ongoing quality improvement by building, developing, or recommending data management platforms.�


The Data Analyst demonstrates understanding of data sources, availability, meaning, and analytics, as well as data context for new, innovative initiatives and the automation of existing data collection and analysis operations. The Data Analyst creates and implements projections, presents key performance indicators to senior leadership, and works with colleagues to give relevant analysis and insights. The Data Analyst cleans, analyzes, and visualizes data using R, Excel, Tableau, Microsoft Power BI, Qlik, Alteryx, or other business intelligence/statistical software as needed.

POSITION DUTIES

Identify trends in customer outcomes, employee productivity, and vendor performance.
Identify and present current issues and barriers, as well as give recommendations on current work flows, procedures, and best practices, to help the Family Investment Administration's operational teams enhance their current work strategies and practices.
Support the Data Analytics and Performance Officer in serving as the FIA's subject matter expert for data.
Clean and organize any datasets, reports, documents, and/or other relevant files utilized to generate and manage data sets acquired from the QLIK and WORKS apps, which are required for FIA Operations' daily task management.�
Periodically examine the datasets and reports utilized by the Baltimore Works and Business Partnerships Units to ensure they are up to date.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.


One year of experience with business intelligence applications like Tableau, Microsoft Power BI, and Qlik.

One year of experience training employees in data gathering and interpretation.
One year of experience working with internal and external partners to implement solutions for human service programs.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.� Successful candidates will be placed on the eligible (employment) list for at least one year.


All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.


If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
It is imperative to list all computer and software experience on your application pertaining to your job�duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health�insurance, dental, and vision plans offered at a low cost.�CLICK ON THIS LINK FOR MORE DETAILS:�STATE OF MARYLAND BENEFITS.

Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.��
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
Holidays - State employees also celebrate at least twelve (12) holidays per year.��
Pension - State employees earn credit towards a retirement pension.
Positions may be eligible for telework.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.� If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201. Email [e-mail], toll-free: 1-800-332-6347.��


If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [e-mail].�


Do not submit unsolicited documentation.


The paper application must be received by 5 PM on the closing date for the recruitment.�TTY Users: call via Maryland Relay, 1-800-925-4434.


As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.


Bilingual applicants and people with disabilities are encouraged to apply.


We thank our Veterans for their service to our country and encourage them to apply.